Re: Games freezes everytime I play

by EA_Darko
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Original Post

Games freezes everytime I play

★ Novice

When I play online (Pro Clubs, Seasons, Ultimate Team) at some point game just freezes and I can't do anything neither with a gamepad nor with a mouse. I can only move the pointer but I can't click anything. I can only use the keyboard to exit the game (alt+F4) and then restart the computer.
For a clear idea about my problem, you can check this video of another player who is having the same problem as me: https://www.youtube.com/watch?v=UoQte-sD-dc

Message 1 of 5 (518 Views)

Re: Games freezes everytime I play

Community Manager

Hey @v5sef to start with let's grab a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/


Darko 

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Message 2 of 5 (514 Views)

Re: Games freezes everytime I play

★ Novice

Forgot to attach it.. Standard smile

Message 3 of 5 (510 Views)

Re: Games freezes everytime I play

Community Manager

Hey @v5sef the first thing I would recommend is to update your GPU drivers to the most recent version which were released last week.


Once done, try turning all your settings down to the lowest and see if you are able to play or if you continue to see an issue?

 

Darko 

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Message 4 of 5 (502 Views)

Re: Games freezes everytime I play

★ Novice

Nothing changed...

Message 5 of 5 (466 Views)