Game straight up vanished

[Brandyisthere]

So I purchased Battlefront 2 while a sale was going on a month and a half ago. I bought the upgrade as well, and everything seemed fine. During this time, I was unable to play it, because I ordered a new PC. Cue today, I finish unboxing my new hardware, set it up, and am pumped to play the game finally, I download origin, and...it’s not there. I try logging out and back in, still no game. I uninstall Origin, then reinstall it. Still no game. I check my purchase history to find....nothing. I have no idea how or why, but my game has completely, without warning, disappeared along with every trace, besides me mentioning it to my friends who already have the game. I really would like an explanation, and my game back. 

[EA_Cade · Accepted solution]

Hi @Brandyisthere,

You're most likely on the wrong account, there is no game data associated with this one.

If you reach out to an advisor via http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp we can use a few different methods to track down the correct account and get you in the game.

[EA_Cade · Accepted solution]

Hi @Brandyisthere,

You're most likely on the wrong account, there is no game data associated with this one.

If you reach out to an advisor via http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp we can use a few different methods to track down the correct account and get you in the game.