Game Library Empty

[CecePookie18]

Since the new Origin update I have opened Origin and my game library is empty. I don't have the codes from when I purchased all the games as some of them I bought a long time ago. I have uninstalled and reinstalled Origin. 
Any other ideas? 

Thank you in advance!

[EA_Darko · Accepted solution]

Hey @CecePookie18 it's most likely the case that you have multiple EA accounts and are logged into a secondary account. The best thing to do is log out of your Origin account and then on the sign-in page hit forgot password and enter any email accounts that you may have. If there is an account linked to that email then you will receive an email prompting you to reset your password. 

Darko

[Moskolonel]

Hi @CecePookie18 

Have you try this link?

https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Game are affiliate to your account so they can't be lost .

[EA_Darko · Accepted solution]

Hey @CecePookie18 it's most likely the case that you have multiple EA accounts and are logged into a secondary account. The best thing to do is log out of your Origin account and then on the sign-in page hit forgot password and enter any email accounts that you may have. If there is an account linked to that email then you will receive an email prompting you to reset your password. 

Darko

[EA_Darko]

Hey @CecePookie18 has this been fixed for you or are you still seeing issues?

Darko 

[principalx]

That is not the problem. I think there is a virus in the game or Origin. I keep having to verify my game in Sims 4 and /or redownloading them. Now they are all gone.