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Finalize my repair.

by snakeater993
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Finalize my repair.

★ Novice

My Sims 4 has been repairing and FINALIZING literally all * day.  Fix or I'm done with origin all together.

Message 1 of 6 (1,634 Views)

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Re: Finalize my repair.

Community Manager

@snakeater993 Sorry to hear that you are having issues with your games.

 

A repair should not take very long at all, if yours is stuck then the best thing to do is close out of Origin and then log back in and try to launch the game. 


If the game has repaired and it launched then great, if not can you go ahead and clear your Origin cache and then try to launch/repair the game again.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

 Let me know how you get on.


Darko

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Message 4 of 6 (1,606 Views)

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Re: Finalize my repair.

★ Novice
Come on guys. This is an IT circle I won't follow.
Message 2 of 6 (1,628 Views)
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Re: Finalize my repair.

★ Novice
Not helping.
Message 3 of 6 (1,626 Views)
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Re: Finalize my repair.

Community Manager

@snakeater993 Sorry to hear that you are having issues with your games.

 

A repair should not take very long at all, if yours is stuck then the best thing to do is close out of Origin and then log back in and try to launch the game. 


If the game has repaired and it launched then great, if not can you go ahead and clear your Origin cache and then try to launch/repair the game again.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

 Let me know how you get on.


Darko

Message 4 of 6 (1,607 Views)
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Re: Finalize my repair.

★★★ Newbie

I've tried following this repair, however:

 

#5 - I can't delete files "CustomBoxartCache" or "Logs" because the folder or a file in it is open in another location

#11 - I can not delete the Origin file because the folder or a file in it is open in another location. 

 

I can not find where these are open on the computer anywhere. 

 

MammaH

Message 5 of 6 (1,530 Views)
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Re: Finalize my repair.

★★★ Newbie

Check task manager and end origin processes.

Message 6 of 6 (1,083 Views)
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