Error with downloading

[joy_ellana]

Hi there! I just purchased Sims 4 earlier today and I've never used Origin before so it's my first time with the program. I've spent the whole day trying to download it but when I open the OriginThinSetup application it says "error loading webpage ". I have tried to turn off firewall but it doesn't change anything. I am currently using an Inspiron13, Dell laptop, recently updated. Please help I'm really looking forward to paying sims!

[EA_Darko]

Sorry to hear that you are having issues @joy_ellana.

For this issue, the best thing to do when this occurs takes a couple of minutes to go through the following steps:

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko