Error em.ext.10027

[BlueSalvo]

Tried to buy a Sims 4 DLC. The sale failed on the the origin side and spit out the error em.ext.10027 my order history says the order failed but gives no real info and search the error code gives me nothing. Paypal has the payment as pending waiting on EA to complete he order.

[EA_Darko · Accepted solution]

Hey @BlueSalvo for any billing issues you will need to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

[EA_Darko · Accepted solution]

Hey @BlueSalvo for any billing issues you will need to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

[hersilhouette]

It's not allowing me to request a chat.

[EA_Darko]

Hey @hersilhouette are you still having an issue or has it been fixed for you?

I tested chat there and it was working as it should.

Darko

[JMA907]

Hi I am having the same issue and live chat is not working 

[JackOnYourBack]

I have this issue as well, I tried to purchase a game but get the same "error code".