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Empty Game Library After Purchase

by ejbuxx

Original Post

Empty Game Library After Purchase

★★★★★ Newbie

I just bought sims 4 for my mac about 20 mins ago and dowloaded the origin client and got my conformation email but when i go to my game library, its empty. I also didn't receive a product code in my conformation email, how can I start my game!?

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Re: Empty Game Library After Purchase

@ejbuxx  When you buy through Origin, you don't need a product code; the game will automatically be added to your library.  (If you bought through a third party, you do need that code, and you should contact the seller to get it.)


I take it you're sure you're using the same account as the one that bought the game?  The empty Origin library is a current issue with Mac users.  If your OS is Yosemite, it may help to uninstall Origin and install a legacy version instead.  Here's how to completely uninstall it:


More details about the legacy version are in this post, and the discussion around it:


If you have a newer version of macOS than Yosemite, please make sure you don't have any proxies enabled.  You can check your OS version by clicking the Apple icon in the upper left corner of your screen, then selecting About This Mac.


I don't work for EA. I'm just trying to help fellow players with their games.
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