Ea access ps4

by ElBomboelb
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Original Post

Accepted Solution

Ea access ps4

★★★ Newbie

I have that problem when I Try to start ea ac2on my ps4

It tells me 

Oh no!, it looks like we've encountered an error.

I tried all the ways and still don't work

Message 1 of 13 (7,173 Views)

Accepted Solution

Re: Ea access ps4

Community Manager

Sorry to hear that you are having an issue @ElBomboelb.


Can you take a little time to go through the following steps to see if they help:

Restart your console:

  • Turn off your console and then turn it back on.

Make sure your game software is up to date:

  • Go to the PlayStation home screen. 
  • Highlight the game you're playing and press the Options button on your controller.
  • Select "Check For Update" and install any updates that are available.

Make sure your PS4's system software has the most recent update:

  • Select Settings at the top of the PlayStation home screen.
  • Choose "System Software Update" and allow any system updates to install.
  • Reboot your PlayStation 4.

Clear your PS4's cache:



The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console. 

  1. Press and hold the PlayStation button on your controller. 
  2. Select "Turn Off PS4". 
  3. Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
  4. Restart the PlayStation 4. 

 

 Uninstall/reinstall your Game: 

  • So you're still having problems? OK, you maywant to think about uninstalling/reinstalling the game experiencing the error. 
    • Before you do this, upload your save game to the cloud (or to a USB storage device). That way you won't lose your progress and have to start over once you've reinstalled.
    • OK, once you're ready to uninstall your game data from the console, follow this guide SCEA put together over at their official site.

Darko

Darko.png

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Message 2 of 13 (7,146 Views)

All Replies

Re: Ea access ps4

Community Manager

Sorry to hear that you are having an issue @ElBomboelb.


Can you take a little time to go through the following steps to see if they help:

Restart your console:

  • Turn off your console and then turn it back on.

Make sure your game software is up to date:

  • Go to the PlayStation home screen. 
  • Highlight the game you're playing and press the Options button on your controller.
  • Select "Check For Update" and install any updates that are available.

Make sure your PS4's system software has the most recent update:

  • Select Settings at the top of the PlayStation home screen.
  • Choose "System Software Update" and allow any system updates to install.
  • Reboot your PlayStation 4.

Clear your PS4's cache:



The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console. 

  1. Press and hold the PlayStation button on your controller. 
  2. Select "Turn Off PS4". 
  3. Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
  4. Restart the PlayStation 4. 

 

 Uninstall/reinstall your Game: 

  • So you're still having problems? OK, you maywant to think about uninstalling/reinstalling the game experiencing the error. 
    • Before you do this, upload your save game to the cloud (or to a USB storage device). That way you won't lose your progress and have to start over once you've reinstalled.
    • OK, once you're ready to uninstall your game data from the console, follow this guide SCEA put together over at their official site.

Darko

Darko.png
Message 2 of 13 (7,147 Views)

Re: Ea access ps4

★★★ Newbie
@EA_Darko I have tried these steps and am still getting an error. Also I have need for speed heat and it won't let me go online.
Message 3 of 13 (6,545 Views)

Re: Ea access ps4

Community Manager

Hey @GambitDrae are you seeing an error message of any kind?


Darko

Darko.png
Message 4 of 13 (6,511 Views)

Re: Ea access ps4

★★★ Newbie

I have the same problem when trying to access any game online. Including the EA access app in the Ps4. I did all the steps and still get the same error message. 

Message 5 of 13 (6,439 Views)

Re: Ea access ps4

★★★ Newbie

Please help!

Message 6 of 13 (6,437 Views)

Re: Ea access ps4

★ Guide

Did everything and still i cant open EA Access on PS4. I AM getting this information "oh no" for few days nie.

Message 7 of 13 (6,366 Views)

Re: Ea access ps4

★★★ Newbie

This didn't work for me either

Message 8 of 13 (6,295 Views)

Re: Ea access ps4

★ Novice

Any resolution ???

Message 9 of 13 (6,086 Views)

Re: Ea access ps4

★ Novice

Ive even tried contacting ea no results cant even talk to anyone 

Message 10 of 13 (6,085 Views)