ERROR WHEN INSTALLING MASS EFFECT ANDROMIDA

[Loadtheirig]

I HAVE BEEN RECIEVING AN VC++ ERROR MESSAGE NOW FOR OVER 4 MONTHS, I HAVE STOPPED COUNTING THE ERROR REPORTER MESSAGES WITH NO RESPONSE OR CORRRECTION. THIS IS YOUR FINAL CHANCE TO DO SOMETHING, I AM FED UP WITH YOUR LACK OF SUPPORT FOR THIS PIECE OF RAT BASED SOFTWARE.  HERE IS THE ERROR MESSAGE: 

ERROR THE VC++ REDISTRIBUTABLE PACKAGE HAS NOT INSTALLED SUCCESSFULLY.  SETUP CANNOT CONTINUE [1612]

THEN THE ERROR REPORTER LINK COMES UP WITH THIS ERROR NUMBER 327684.

I will file a complaint with the BBB, the FTC since this involves a internet purchase and the FCC since they control your internet access, I am not fooling around with your NON support, you will be cited for breach of support contract we have to sign to use this crappy software.  Look up my account and see how many times I have escalated these due to your crappy suppport

Glenn A Nicholson

[EA_Darko]

Sorry to hear that you are having issues @Loadtheirig, I took a look at your posting history and this is the first post you have made in relation to this issue on AHQ. 

If you are seeing an error about issues with your VC++ installation then it can generally be resolved by manually running the installer from the Origin installation folder - the default location for this folder is:

C:\Program Files (x86)\Origin

From this folder, run both files:

• vcredist_x86_vs2015 (for 32bit Windows version)
• vcredist_x64_vs2015 (for 64bit Windows version)

If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

You can also find the latest files on the Microsoft website:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Let me know if that helps.

Darko

[Loadtheirig]

Log file indicates that a newer file exists, both x 86 and x64 did the same file, below is the x86

[3788:3884][2019-01-26T12:18:50]i001: Burn v3.7.3813.0, Windows v10.0 (Build 18323: Service Pack 0), path: D:\Games\Game Apps\Origin\vcredist_x86_vs2015.exe, cmdline: ''
[3788:3884][2019-01-26T12:18:50]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\nichog\AppData\Local\Temp\dd_vcredist_x86_20190126121850.log'
[3788:3884][2019-01-26T12:18:50]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\Games\Game Apps\Origin\vcredist_x86_vs2015.exe'
[3788:3884][2019-01-26T12:18:50]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\Games\Game Apps\Origin\'
[3788:3884][2019-01-26T12:18:50]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212'
[3788:3884][2019-01-26T12:18:50]i100: Detect begin, 10 packages
[3788:3884][2019-01-26T12:18:50]i000: Setting version variable 'windows_uCRT_DetectKey' to value '10.0.18323.1000'
[3788:3884][2019-01-26T12:18:50]i000: Setting numeric variable 'windows_uCRT_DetectKeyExists' to value 1
[3788:3884][2019-01-26T12:18:50]i102: Detected related bundle: {2019b6a0-8533-4a04-ac0e-b2c10bdb9841}, type: Upgrade, scope: PerMachine, version: 14.14.26429.4, operation: Downgrade
[3788:3884][2019-01-26T12:18:50]i108: Detected compatible package: vcRuntimeMinimum_x86, provider: Microsoft.VS.VC_RuntimeMinimumVSU_x86,v14, installed: {7753EC39-3039-3629-98BE-447C5D869C09}, version: 14.14.26429, chained: {37B55901-995A-3650-80B1-BBFD047E2911}
[3788:3884][2019-01-26T12:18:50]i103: Detected related package: {7753EC39-3039-3629-98BE-447C5D869C09}, scope: PerMachine, version: 14.14.26429.0, language: 0 operation: Downgrade
[3788:3884][2019-01-26T12:18:50]i108: Detected compatible package: vcRuntimeAdditional_x86, provider: Microsoft.VS.VC_RuntimeAdditionalVSU_x86,v14, installed: {6F0267F3-7467-350D-A8C8-33B72E3658D8}, version: 14.14.26429, chained: {844ECB74-9B63-3D5C-958C-30BD23F19EE4}
[3788:3884][2019-01-26T12:18:50]i103: Detected related package: {6F0267F3-7467-350D-A8C8-33B72E3658D8}, scope: PerMachine, version: 14.14.26429.0, language: 0 operation: Downgrade
[3788:3884][2019-01-26T12:18:50]i052: Condition '(VersionNT = v6.3 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[3788:3884][2019-01-26T12:18:50]i052: Condition '(VersionNT = v6.3 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[3788:3884][2019-01-26T12:18:50]i052: Condition '(VersionNT = v6.2 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[3788:3884][2019-01-26T12:18:50]i052: Condition '(VersionNT = v6.2 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[3788:3884][2019-01-26T12:18:50]i052: Condition '(VersionNT = v6.1 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[3788:3884][2019-01-26T12:18:50]i052: Condition '(VersionNT = v6.1 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[3788:3884][2019-01-26T12:18:50]i052: Condition '(VersionNT = v6.0 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[3788:3884][2019-01-26T12:18:50]i052: Condition '(VersionNT = v6.0 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[3788:3884][2019-01-26T12:18:50]i101: Detected package: vcRuntimeMinimum_x86, state: Obsolete, cached: None
[3788:3884][2019-01-26T12:18:50]i101: Detected package: vcRuntimeAdditional_x86, state: Obsolete, cached: None
[3788:3884][2019-01-26T12:18:50]i101: Detected package: Windows81_x86, state: Absent, cached: None
[3788:3884][2019-01-26T12:18:50]i101: Detected package: Windows81_x64, state: Absent, cached: None
[3788:3884][2019-01-26T12:18:50]i101: Detected package: Windows8_x86, state: Absent, cached: None
[3788:3884][2019-01-26T12:18:50]i101: Detected package: Windows8_x64, state: Absent, cached: None
[3788:3884][2019-01-26T12:18:50]i101: Detected package: Windows7_MSU_x86, state: Absent, cached: None
[3788:3884][2019-01-26T12:18:50]i101: Detected package: Windows7_MSU_x64, state: Absent, cached: None
[3788:3884][2019-01-26T12:18:50]i101: Detected package: WindowsVista_MSU_x86, state: Absent, cached: None
[3788:3884][2019-01-26T12:18:50]i101: Detected package: WindowsVista_MSU_x64, state: Absent, cached: None
[3788:3884][2019-01-26T12:18:50]i052: Condition 'VersionNT >= v6.0 OR (VersionNT = v5.1 AND ServicePackLevel >= 2) OR (VersionNT = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[3788:3884][2019-01-26T12:18:50]i199: Detect complete, result: 0x0
[3788:0AB4][2019-01-26T12:18:53]e000: Error 0x80070666: Cannot install a product when a newer version is installed.

[Loadtheirig]

Installed version is newer than the ones on Microsoft site. Removed all traces of the origin client, including downloaded installers,  Installed fresh download from the origin website, The Anthem demo downloaded and installed correctly, Mass Effect Andromeda, failed on the same error I have been reporting.

[Loadtheirig]

Well the BBB, and the FTC will have a complaint filed for breach of contract.  Brand new amd system with fresh install of windows 10 pro get the same damn error.

one of the numerus report ids from this one is (0f326e20c0d00c2c) was filed about 1o mins ago, after I finsh this entry I will be filing, paid for game, cannot even download, no one has looked ad the log file I pasted and it still happens, your suggestions are garbage, plain garabage.

[EA_Darko]

When replying to a CM or any use please use the tagging system to tag the user @Loadtheirig. You can do so by hitting @ and then entering the name or selecting it from the drop-down.

The error you are seeing points to an issue with your VC++ install, did you reinstall the files as I suggested?

Darko

[Loadtheirig]

Did you even look at the log or what I posted.  I rebuilt the system from scratch with build 1809 windows 10 pro, installed origin before any other app, only windows updates. SAME ERROR AT THE SAME TIME!!!!!!!  If you would take the time to look at the log I posted at the end it states Cannot install on newer file, or something to that extent. It is your C++ version check that is screwing the pooch. Even the files on the C++ website are the same version that the WINDOWS 10 BASIC INSTALL DROPS IN.

Do a little home work before you try and tell me it is my system, I owned an IT company for 17 years.  I get completely insulted when a tech DOES NOT DO HIS OR HER HOMEWORK BY AT LEAST LOOKING AT THE POSTS.

Please get your supervisor.  I will not deal with you anymore!

Thanks and Good Day