Re: EA support site won't let me look at my cases

by EA_Darko
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Original Post

EA support site won't let me look at my cases

★ Novice

So my Apex Legends account has been recently hacked and banned, I changed my password and made a case on the EA support website but when I tried to log in to see if my case had been resolved, but it just has me stuck at the login to review cases screen. I haven't received any emails saying my case was resolved so I don't know what to do. 

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Re: EA support site won't let me look at my cases

Community Manager

You will need to speak to our Terms of Service team @KuteKittyGaming.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

 

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Message 2 of 2 (506 Views)