During the game, the game is turned off and you get disconnected online.

[dlqwnaos]

Hello.
My account says that all online features are blocked.
I have never cheated or hacked.
If you look at the record or what you have been playing, you will know.
I think this blocking message is wrong.
Please check the logs and tell us about any problems or what I've done wrong.
But I don't know if I was using any program to disrupt the game.
I was suddenly blocked while playing.
I'm not good at playing games, but I don't cheat.

I played in Korea
I used dpi because there are problems that are blocked, but if it is blocked by this, please check.

[OttoVP]

@dlqwnaos please do a UOTRACE:
https://help.ea.com/uk/help/faq/connection-troubleshooting-basic/
and find UOTRACE and post a screenshot

let me know if that was useful and give xp/mark it solved

[dlqwnaos]

@OttoVP Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 2ms 5ms 0% 57 / 57 1ms / 19ms
* Unknown Host * 203.229.26.97 2 7ms 13ms 0% 57 / 57 4ms / 28ms
* Unknown Host * 211.41.132.221 3 12ms 15ms 0% 57 / 57 4ms / 119ms
* Unknown Host * 192.168.64.121 4 14ms 13ms 0% 57 / 57 6ms / 23ms
* Unknown Host * 121.254.24.163 5 13ms 15ms 0% 57 / 57 5ms / 116ms
* Unknown Host * 121.254.24.178 6 15ms 14ms 0% 57 / 57 5ms / 55ms
* Unknown Host * 1.255.73.225 7 14ms 20ms 0% 57 / 57 7ms / 142ms
* Unknown Host * 39.115.132.17 8 25ms 23ms 5% 54 / 57 11ms / 55ms
* Unknown Host * 0.0.0.0 9 0ms
ix-xe-4-1-1-0.tcore2.hk2-hong-kon180.87.168.4 10 53ms 56ms 0% 57 / 57 46ms / 114ms
if-ae-37-4.tcore1.hk2-hong-kong.a116.0.93.147 11 56ms 56ms 0% 57 / 57 46ms / 135ms
if-ae-28-3.tcore2.tv2-tokyo.as645116.0.67.111 12 104ms 104ms 0% 57 / 57 91ms / 160ms
if-et-24-2.hcore2.kv8-chiba.as645180.87.181.73 13 192ms 191ms 1% 56 / 57 174ms / 317ms
if-ae-53-2.tcore2.lvw-los-angeles64.86.252.56 14 238ms 215ms 0% 57 / 57 182ms / 256ms
* Unknown Host * 0.0.0.0 15 0ms
ae-1-3502.ear3.Washington1.Level34.69.206.77 16 264ms 289ms 0% 57 / 57 244ms / 324ms
* Unknown Host * 4.79.23.202 17 290ms 278ms 1% 56 / 57 225ms / 300ms
* Unknown Host * 159.153.92.10 18 315ms 299ms 0% 56 / 56 247ms / 321ms
* Unknown Host * 159.153.92.94 19 295ms 297ms 0% 56 / 56 275ms / 314ms
easo.ea.com 159.153.64.173 20 318ms 314ms 1% 55 / 56 263ms / 339ms

[dlqwnaos]

@OttoVP I did!

[OttoVP]

@dlqwnaos you have a high latency connecting from your actual ISP to EA server. I guess your location doesn't help and if you have the chance try another ISP or a 4g tethered connection via mobile.

please leave xp and mark it solved if so

[EA_Blueberry]

@dlqwnaos 

Hey there. If your account was banned or suspended you should have received an email regarding the reason why to the email address registered to your EA account.

Please contact our Terms of Service team via the link below if you want to inquire more or dispute this action.

Click here to contact Terms of Service