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Download speed falls to 0 mb/s .Cant reach EA advisor live chat

by ziper1262
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Original Post

Download speed falls to 0 mb/s .Cant reach EA advisor live chat

★★★★ Novice

So, recently  I have reinstalled windows 7,installed all the updates  ,downloaded origin  .And now i have a problem ,while i start downloading my game  ,download speed rises up to 8 mb/s then just drops to 0 .When i pause it and resume it does the same thing .I tried many solutions : Clean boot with networking ,deleting origin cache,clearing hosts ,clearing dns ,safe boot, launching origin as administrator and so on .I have made the speed check ,and my internet speed is okay .Plus ,now i cant reach EA advisor live chat , because when I am trying to contact ea advisor ,i just get the call option ,no live chat ,but in my countrie call option is unavailable .I hope someone will help .

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Re: Download speed falls to 0 mb/s .Cant reach EA advisor live chat

Community Manager

@ziper1262 Would you mind trying the following steps:

 

 
  1. Pause and resume the download
  2. Do a Clean Boot and restart your router
  3. Add firewall/antivirus exceptions for Origin and open the needed ports
  4. When starting Origin, please make sure to run it as Administrator
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