Download says I don't have enough space and when I resume the percent goes down.

[whatthehecccc]

I've been attempting to download the new The Sims 4 update since its release and despite my efforts, it's still not working. I normally get to about 19 or 20% until I get the message "Hard drive is full. You are out of space on your designated hard drive. Please make some room before resuming your download." I have space so that isn't a problem. Then when I resume the download after waiting for about 2 minutes it goes back to about 9% and gets to 19 or 20% and I get the same message. Does anybody know how to fix it or what's going on? I can't play the sims without it and it's my favorite game so I'm desperate.

[EA_Darko · Accepted solution]

Hey all, while the team continue to investigate this issue they have found 2 workarounds which should help till the Origin team finds a permanent solution.

• Navigate to C:\ProgramData, and delete the C:\ProgramData\Origin folder
• Download and install a previous version of Origin: https://origin-a.akamaihd.net/Origin-Client-Download/origin/live/OriginSetup_10_5_41_27263.exe

Accepting as solution for visibility.

Darko

[PointlessBlogXT]

I have the same exact issue!

[barbarasepko]

Mine is stuck in an endless loop between 12% and 19%.

[PftKirsty]

I'm having the same issue but without the message saying that i don't have space. 

I get up to 1.28GB out of 1.48GB then it will stop and start resuming again and then it goes back to 1.18GB.

It happens every time i get up to 1.28/1.48 GB

[PointlessBlogXT]

@whatthehecccc Any luck getting it to work?

[EA_Darko]

Sorry to hear that you are having issues.

Can you all ensure that you have the ports for Origin open and also make sure that neither your anti-virus or firewall is blocking it.

The ports Origin uses can be find below:

• TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
• UDP: 1024-1124; 18000; 29900

Let me know how you get on.

Darko

[8Twiggb]

it still isnt working

[EA_Darko · Accepted solution]

Hey all, while the team continue to investigate this issue they have found 2 workarounds which should help till the Origin team finds a permanent solution.

• Navigate to C:\ProgramData, and delete the C:\ProgramData\Origin folder
• Download and install a previous version of Origin: https://origin-a.akamaihd.net/Origin-Client-Download/origin/live/OriginSetup_10_5_41_27263.exe

Accepting as solution for visibility.

Darko