Download Sever not Responding Error: 196613:0

[doodledearest63]

I am having trouble downloading sims 4, it is saying download server not responding,Error: 196613:0 

I've gone to tech support but nothing has worked, can someone please help?

[EA_Darko]

Hey @doodledearest63 this error means that something is blocking Origin or your download, as such you need to ensure that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

The ports to open are:

• TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
• UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

Darko