Re: Could not connect to the server, please try again in a few minutes.

by crinrict
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Could not connect to the server, please try again in a few minutes.

★★ Novice

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? I have no idea
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? I attached a photo
What happens when the bug occurs? I can't log in and access my games.
What do you expect to see? Not able to log in and access my sims
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

This has been plaguing me at my Origin log-in screen for weeks now. Is there any fix for this? Do you guys know this is going on? Please help me so I can play my Sims again. I guess I'll have to play Sims 2 in the mean time Frown

Message 1 of 12 (1,119 Views)

Accepted Solution

Re: Could not connect to the server, please try again in a few minutes.

Community Manager

Sorry to hear that you are having issues @candy2015.

 

The best thing to do when this occurs takes a couple of minutes to go through the following steps:

Let me know how you get on.


Darko

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Message 3 of 12 (1,093 Views)

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Re: Could not connect to the server, please try again in a few minutes.

Hero
@candy2015 Moving this to the Origin forum as it's not a Sims bug.

Someone will help you troubleshoot this asap.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 12 (1,095 Views)

Re: Could not connect to the server, please try again in a few minutes.

Community Manager

Sorry to hear that you are having issues @candy2015.

 

The best thing to do when this occurs takes a couple of minutes to go through the following steps:

Let me know how you get on.


Darko

Darko.png
Message 3 of 12 (1,094 Views)

Re: Could not connect to the server, please try again in a few minutes.

★★★ Newbie
@EA_Darko I am having the same issue since yesterday, I tried everything I found online but still unable to connect!! Please help
Message 4 of 12 (1,032 Views)

Re: Could not connect to the server, please try again in a few minutes.

Community Manager

Hey @luiolimpia2011 did you try the steps I posted above?

 

Is the issue when logging into Origin or with certain games?

 

Darko

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Message 5 of 12 (1,024 Views)

Re: Could not connect to the server, please try again in a few minutes.

★★★ Newbie
@EA_Darko Is when I put in my username and password, it minimizes the origin client and then it asks me to put in my username/password again and gives me this error up above on the login window:
Could not connect to the server, please try again in a few minutes.

I tried:
- Uninstalling and reinstalling Origin client back
- Whitelisted Origin.exe on the Firewall and also for Windows Defender Antivirus
- Tried repairing and reinstalling vc++ (VC_redist_64)
- Eliminated cache information from Program Files/App Data
- Reviewed time is set to automatic
- Reviewed that I am not using a proxy
- Reset the windows host file
- Reset internet explorer settings

Really dont know what to try next.
Message 6 of 12 (1,018 Views)

Re: Could not connect to the server, please try again in a few minutes.

Community Manager

Hey @luiolimpia2011 would it be possible to try a new Windows admin account to see if you see the same issue?

 

Darko

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Message 7 of 12 (1,010 Views)

Re: Could not connect to the server, please try again in a few minutes.

★★★ Newbie
@EA_Darko I just tried that with another admin account and the same thing, as soon as I input my username/pass it minimizes then it asks me to do it again and tells me the same message.
Message 8 of 12 (997 Views)

Re: Could not connect to the server, please try again in a few minutes.

★★★ Newbie
@EA_Darko I tried going through a VPN, and it worked. Howcome there are region restrictions all of a sudden? I was able to play without any problems uptil last saturday... I am from Paraguay.
Message 9 of 12 (952 Views)

Re: Could not connect to the server, please try again in a few minutes.

Community Manager

Hey @luiolimpia2011 that it works when you have a VPN on would point to a network or ISP issue. If you set your VPN to your home country does it still work?


Darko

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Message 10 of 12 (929 Views)