July 2019
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? I have no idea
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? I attached a photo
What happens when the bug occurs? I can't log in and access my games.
What do you expect to see? Not able to log in and access my sims
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
This has been plaguing me at my Origin log-in screen for weeks now. Is there any fix for this? Do you guys know this is going on? Please help me so I can play my Sims again. I guess I'll have to play Sims 2 in the mean time
Solved! Go to Solution.
July 2019
Sorry to hear that you are having issues @candy2015.
The best thing to do when this occurs takes a couple of minutes to go through the following steps:
Let me know how you get on.
Darko
July 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2019
Sorry to hear that you are having issues @candy2015.
The best thing to do when this occurs takes a couple of minutes to go through the following steps:
Let me know how you get on.
Darko
July 2020
July 2020
Hey @luiolimpia2011 did you try the steps I posted above?
Is the issue when logging into Origin or with certain games?
Darko
July 2020
July 2020
Hey @luiolimpia2011 would it be possible to try a new Windows admin account to see if you see the same issue?
Darko
July 2020
July 2020
July 2020
Hey @luiolimpia2011 that it works when you have a VPN on would point to a network or ISP issue. If you set your VPN to your home country does it still work?
Darko