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Complete Support - Origin

by EA_Tom
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Original Post

Complete Support - Origin

[ Edited ]
Community Manager

OriginLogo.png

 

Welcome to the complete support page for Origin. Click on any of the below categories to find information about the problem that you are experiencing:

Important: contact support directly for any account or security related issues that require changes to your account.

 Account

 

 Linking and Moving Accounts

 

Linking a Console ID 

 Banned Account 

 

 Changing Account Information

 

 Delete EA Account  Minor Accounts 

  

 Billing & Purchasing

 

 Refunds and Cancellations

 

 

 Origin Payment Error Codes

 

 

 Fraudulent Charges 

 

 

 Warranty 

 

 

 Order History and Status

 

 

Where to Buy EA Games

 

  

 Connection 

 

 Connection Troubleshooting 

 

 

 Advanced Connection  Troubleshooting - PC

 

 

 Advanced Connection  Troubleshooting - MAC

 Advanced Connection  Troubleshooting - Xbox

 

 Advanced Connection  Troubleshooting - PlayStation

 

 

 Open TCP and UDP Ports

 

 

 Online Login Unavailable

 

 

Checking Server Status

 

 

 

 

 Customer Support 

 

 EA Help 

 

 

 EA Help Twitter 

 

 

 Origin 

 

 Report Cheating

 

 

Backup and Restore Games

 

 

 Install via Disc

 

 

 Clear Origin Cache

 

 Manually Uninstall Origin 

 Origin In-game 

 

 Origin Error Reporting 

 

 Change Language Settings 

 Conflicting Programs 

 

 Operating System not Supported 

 

 

 Great Game Guarantee

 

 Origin Errors

 

MFPlat.dll Missing 

 

 MSVCP and MSVCR Issues

 0xC000007B 

 

 Origin Mac

 

 

Missing Games and Expansions

 

 

Stuck Download or Installation

 

 

 Security 

Guide to Maintaining Account Security

 Lost Security Question  

  Lost Authenticator 

 

 Login Verification 

 

 

 Hacked Account 

 

 Reset Password 

 

 Setting a Security Question 

 

How to provide Proof of Purchase   

 

Origin Access

 

Manage your Origin Access Membership

 

 

Upgrade to Premier with Origin Access 

 

 

Playing games using Origin Access

 

 

Origin Access bugs and issues

 

 

Get Origin Access

 

 

 Origin Installer Error Codes

 

Error Code

 

 

 Solution

 

1

 

3

 

6

 

9

 

10

 

11

 

14

 

19

 

20

 

Note: 

  • If you have an unlisted solution to an error message, please tag me in the relevant thread or send me a private message so I can add the solution.

 

Origin Client Error Codes

 

Error Code

 

 

 Solution

 

 196613:0

 

196613:200

 
196620:0

 

327682:0

 

327683:0

 

327684:1

 

 

Tip: use the Answers HQ search function before posting a new question. You can also search this specific page by pressing Control + F on your keyboard.

--Tom

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Complete Support - Origin Connection Issues

[ Edited ]
Community Manager

OriginLogo.png

 

Find out how to solve common connection issues by clicking on one of the below scenarios:

 

 

 

Online login is currently unavailable

 

This error message is often caused by a bad proxy, and can be resolved in the following manner:

 

  • Go to Control Panel
  • Go to Internet Options
  • Click the Connections tab, from there click LAN Settings
  • Deselect the option Use a proxy server for your LAN
  • Click OK and Apply, now restart your computer

We've also seen that this error message can be resolved by:

  • Making sure your Windows system date and time is set to automatic
  • Temporarily removing or disabling USB or other storage devices on your system

 

 

How do I fix Connection issues with Origin?

 
If you can’t connect to Origin, it’s usually due to a blockage of data somewhere along the route of your Internet connection.

Some of the things that can get between Origin and the Internet can be:

  • Firewalls and Internet Security Software: Make sure that you’ve added the Origin client as an exception to any Firewalls or other Internet Security Software, like Ad-Block, you may have running so that your connection to our servers isn’t blocked.

  • Your software may even have some Internet ports blocked. If so, the following are used by the Origin client and must be open for a smooth connection:

    • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
    • UDP: 1024-1124; 18000; 29900

(Source: https://help.ea.com/en-us/help/origin/origin/connection-issues-with-origin/)

 

 

How do I fix remaining connection issues with Origin?

 

 

 

What programs might conflict with Origin?

 

If you’ve experienced connection issues after updating the Origin client, you may need to reconfigure your antivirus or firewall settings.

Improperly configured settings can result in your Origin client being unable to update properly, blocking your access.

Usually these issues appear as either difficulty in establishing a connection to Origin, the inability to download, install, or play games, or difficulty using the Origin Store

There are two easy solutions to these problems:

  • Give the Origin client permission to update. 
    • Adding the Origin client to your security program’s “safe” or “allowed” list will usually resolve any connectivity problems that you’re having. Consult your individual program’s software manual, FAQ, or help site for details on how to configure your safe list. 
  • Close background programs before running the Origin client. 
    • Disabling your security software can instantly cure connectivity issues, but it can also leave you open to actual threats. If you opt to turn off your antivirus or firewall program, be sure to re-enable it when you’re done using the Origin client. 
  • Disabling add-ons/extensions/plug-ins before running Originor accessing the Origin store.
    • Disabling certain add-ons/extensions/plug-ins that may be interfering with the Origin Store can allow you to continue using the store with less difficulty. You may also wish to try right clicking on the page and selecting "Allow Origin" as this can by-pass some issues.

Below is a list of programs that may cause interference with Origin updates. Please note that this is not an exhaustive list.

  • Anti-Virus Programs 
    • Avast! 
    • AVG Anti-virus 
    • BitDefender 
    • Kaspersky Anti-virus 
    • McAfee Anti-virus 
    • Nod32 Anti-virus 
    • Norton/Symantec Anti-virus 
    • Panda Anti-virus 
    • Trend Micro 
  • Anti-Spyware Programs 
    • Ad Aware 
    • Spybot Search & Destroy 
    • Spycatcher Express 
    • Webroot Spy Sweeper 
  • Firewall/Security Programs 
    • Comodo 
    • McAfee Personal Firewall 
    • Panda Internet Security 
    • Zone Alarm 
    • Online Armor
  • Add-ons/Extensions/Plug-ins
    • AdBlock Plus
    • No-Script

(Source: https://help.ea.com/en-us/help/origin/origin/connection-issues-with-origin/)

 

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