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Complete Support - Origin Connection Issues

by EA_Nils
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Complete Support - Origin Connection Issues

[ Edited ]
Community Manager
Find out how to solve common connection issues by clicking on one of the below scenarios:

 

 

 

Online login is currently unavailable

 

This error message is often caused by a bad proxy, and can be resolved in the following manner:

 

  • Go to Control Panel
  • Go to Internet Options
  • Click the Connections tab, from there click LAN Settings
  • Deselect the option Use a proxy server for your LAN
  • Click OK and Apply, now restart your computer

 

 

How do I fix Connection issues with Origin?

 
If you can’t connect to Origin, it’s usually due to a blockage of data somewhere along the route of your Internet connection.

Some of the things that can get between Origin and the Internet can be:

  • Firewalls and Internet Security Software: Make sure that you’ve added the Origin client as an exception to any Firewalls or other Internet Security Software, like Ad-Block, you may have running so that your connection to our servers isn’t blocked.

  • Your software may even have some Internet ports blocked. If so, the following are used by the Origin client and must be open for a smooth connection:

    • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
    • UDP: 1024-1124; 18000; 29900

(Source: https://help.ea.com/en-us/help/origin/origin/connection-issues-with-origin/)

 

 

How do I fix remaining connection issues with Origin?

 

 

 

What programs might conflict with Origin?

 

If you’ve experienced connection issues after updating the Origin client, you may need to reconfigure your antivirus or firewall settings.

Improperly configured settings can result in your Origin client being unable to update properly, blocking your access.

Usually these issues appear as either difficulty in establishing a connection to Origin, the inability to download, install, or play games, or difficulty using the Origin Store

There are two easy solutions to these problems:

  • Give the Origin client permission to update. 
    • Adding the Origin client to your security program’s “safe” or “allowed” list will usually resolve any connectivity problems that you’re having. Consult your individual program’s software manual, FAQ, or help site for details on how to configure your safe list. 
  • Close background programs before running the Origin client. 
    • Disabling your security software can instantly cure connectivity issues, but it can also leave you open to actual threats. If you opt to turn off your antivirus or firewall program, be sure to re-enable it when you’re done using the Origin client. 
  • Disabling add-ons/extensions/plug-ins before running Originor accessing the Origin store.
    • Disabling certain add-ons/extensions/plug-ins that may be interfering with the Origin Store can allow you to continue using the store with less difficulty. You may also wish to try right clicking on the page and selecting "Allow Origin" as this can by-pass some issues.

Below is a list of programs that may cause interference with Origin updates. Please note that this is not an exhaustive list.

  • Anti-Virus Programs 
    • Avast! 
    • AVG Anti-virus 
    • BitDefender 
    • Kaspersky Anti-virus 
    • McAfee Anti-virus 
    • Nod32 Anti-virus 
    • Norton/Symantec Anti-virus 
    • Panda Anti-virus 
    • Trend Micro 
  • Anti-Spyware Programs 
    • Ad Aware 
    • Spybot Search & Destroy 
    • Spycatcher Express 
    • Webroot Spy Sweeper 
  • Firewall/Security Programs 
    • Comodo 
    • McAfee Personal Firewall 
    • Panda Internet Security 
    • Zone Alarm 
    • Online Armor
  • Add-ons/Extensions/Plug-ins
    • AdBlock Plus
    • No-Script

(Source: https://help.ea.com/en-us/help/origin/origin/connection-issues-with-origin/)

 

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