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Child account issues - playing online and adding friends

by CataclysmicStar
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Child account issues - playing online and adding friends

[ Edited ]
★★★★ Novice

This isn't even so much an issue as it is a really heated complaint. Seeing as how I'm afraid that if I have to talk to another person on the phone I might start shouting obscenities, I thought maybe putting something here - with the hopes that someone "in charge" might eventually see it and realize the absolute stupidity of how it works - would be somewhat therapeutic.

 

Today we bought four Humble Bundles, paying just enough to get Plants vs Zombies: Garden Warfare. My kids (aged 5 and 8) had been watching videos of playthroughs of the game and thought it was fascinating, and we're always up for games we can play with our kids during their computer time, so why not? We didn't even care about the rest of the games - just that one. They were excited and so were we, so we went about making them two kid accounts on Origin. I saw the mention of limitations of social interactions but figured, hey, that's a good thing - and that like other games and systems, that we would perhaps be able to specify friends (many other games and online things like this allow parent accounts to set specifications and require them to approve friends or other interactions, which I'm fine with). We get the games installed and loaded up and lo and behold, we can't start games with them or interact with them from our parent accounts in any way, shape, or form. At all. Even a little.

 

Frustrated, I contacted Origin help. The associate who called me informed me that there was no way to convert child accounts to "adult" accounts (something for you folks with older kids to remember, once they get older) and that they would indeed not be able to have ANY social interaction with others - including participating on the servers in PvZ, seeing or talking in chats, and adding friends of any type including our parent accounts. We cannot request they join games from our accounts, nor can they request such for us. 

 

Okay, frustrating enough on its own. I asked what the resolution was - and was informed that I would have to request a refund from Humble Bundle (which is backed up about three days apparently), then have their accounts deleted and remade and lie about their ages so that we can play with them. That, of course, has the side effect of leaving them open to being able to talk to people. (Luckily, we are diligent and monitor their online activity carefully, what little they are allowed.) I initially wanted to simply delete their accounts immediately but the representative insisted that they would have absolutely no access to online server games, and that they would not be able to see or participate in ANY chats in ANY game that was on their Origin account, so they were effectively safe - until then, wouldn't it be better if we kept their accounts and the games in them, and waited until Humble Bundle sent the refund to make new accounts for them?

 

Fine. I agreed, because it seemed stupid to have gotten them excited about the game and then leave them not able to play it at all. The representative assured me that they would be in single-player games only and would not be able to play in any form of multiplayer game. I agreed based on that assurance and the call ended.

 

My husband reaches over to the computer my older son is logged in on. Goes right into the servers no problem, joins a multiplayer game, and points at the chat - which is clearly visible.

 

Thank you, EA. We now have paid for two copies of a game we cannot play with our children, that we will now have to seek to get a refund that we may not even be able to get because we HAD to redeem the codes in order to open the game to make Origin accounts to find out all of this wasn't even possible (HB says on their FAQ that they cannot refund bundles if you've already redeemed the code), and we have to wait likely a week or longer just to see if there's anything we can do. Until then, you've lied about whether or not our kids would have access to public servers and to online chats, and we're really, REALLY angry. I'm done with EA, which really bites, because I kind of loved The Sims.

 

Ball's in your court, support staff. Who, exactly, is going to make this right - or at least TRY to help without lying baldfaced to us?

 

ETA: Husband pointed out something I neglected to mention - we cannot log into their EA or Origin accounts from the website, and it's as if their accounts don't exist for that purpose (also via the representative I spoke to). So.. We can't do ANYTHING about their accounts. For reference, we were having trouble logging into the website and I figured it was us mistyping the password or something, so I sent a password change request and it still hasn't shown up to the child's email or mine. And yes, I have checked spam on both, and I know both were typed in right, because I have the confirmation email in my account. So let's discuss how helpful this isn't, too.

Message 1 of 65 (33,579 Views)

Accepted Solution

Re: Child account issues - playing online and adding friends

[ Edited ]
Community Manager

@MarklinMaxi

 

You can buy physical copies of Sims expansions in a retail store and then register the codes on your child's account.

 

@Snap648 @pblasin @dankkybear

 

When setting up a child account, you will get the following message:

 

While you can use Origin to launch and play your favorite games, please note that this limited access account will not let you access social features, purchase games through the Store, or log in to EA websites.

 

We are unable to change account details for a child account after it has been created. Once the child account reaches adult age (which varies per country, most countries have the age between 14-16), it will automatically be upgraded to a full account.

 



 

 

WORKAROUND FOR CONSOLE PLAYERS BY @jhic2214:

FOUND SOLUTON to child not allowed to invite friends on XBOX. I was having a similar issue with my 8 year old's account.  He could connect to PVZ on XBOX but was not allowed to play with friends or join the multiple player games. The solution was not EA, the issue is with XBOX's Family settingshttps://account.xbox.com/en-US/Settings. Go to your family's "Privacy & online safety" section, select your child, select "XBOX One Online Safety", and then allow your child to add friends and join multiple player games. I hope this helps some one.

 

Thanks for this!

--Tom

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Message 20 of 65 (19,852 Views)

All Replies

Re: Child account issues - playing online and adding friends

★★★★ Novice

Anybody, EA? I'm going to be calling tomorrow to have the child accounts cancelled, and I'm pretty darn close to having them cancel our's too. 

Message 2 of 65 (33,551 Views)

Re: Child account issues - playing online and adding friends

★★ Novice

I am having the exact same problem. It seems pretty rediculous that as having the parent account you wouldn't automatically be friends. Also, parents should SOME degree of control over their children's accounts. 

 

My son was so excited to finally play P vs. Z with me after we bought the humble bundle, but now I have to tell him there's no way to make it work.

Message 3 of 65 (33,535 Views)

Re: Child account issues - playing online and adding friends

★★★★ Novice

You are going to have to wait until your kids are old enough to play without you.

Message 4 of 65 (33,530 Views)

Re: Child account issues - playing online and adding friends

★★ Novice

So 11 years?

Message 5 of 65 (33,519 Views)

Re: Child account issues - playing online and adding friends

[ Edited ]
★★★★★ Expert

Chimi08 this page should tell you what you need to know, to change date of birthday in Origin.
 
http://help.ea.com/en/article/how-to-change-your-origin-id/
 

Retired champion.
Message 6 of 65 (33,514 Views)

Re: Child account issues - playing online and adding friends

★★★★ Novice
Nautinto, that's about the least helpful thing anyone could have said (secondary only to "get over it").
Message 7 of 65 (33,509 Views)

Re: Child account issues - playing online and adding friends

★★★★ Novice

Yahel,

While helpful for an adult account, this information is unfortunately irrelevant for child accounts. On the Origin launcher you cannot click the username (it doesn't do anything) and you cannot log into a child account from the Origin website - it acts as if it cannot find the account. As the representative I spoke to on the phone informed me, there is no way to change the date of birth on a child account, and the inability to access this information to change or even correct it if necessary seems to reflect what he told me. I appreciate the information though. Standard smile

Message 8 of 65 (33,509 Views)

Re: Child account issues - playing online and adding friends

★★★★★ Expert

Thank you for your responseConfusedmileywink:

Retired champion.
Message 9 of 65 (33,506 Views)

Re: Child account issues - playing online and adding friends

[ Edited ]
Champion (Retired)

Heya @CataclysmicStar , I completly understand how annoyed you must be feeling right now I am sorry but this forum is for Technical Support only, there is currently no place to request or submit an idea for a feature, I will pass along what you have said today, as I understand how frustrated you must be, however there is NOTHING WE NOR EA SUPPORT CAN DO, you may be able to request the games to be transferred to another account however EA Help cannot process a refund for a game bought from a third party, you must raise any concerns with the vendor of the code should you wish for a refund.

Message 10 of 65 (33,502 Views)