Last week I tried to buy the latest Sims pack, noticed after I bought it I was charged for an additional 4 packs that I already own. I contacted customer support chat and was granted a refund for the 4 repeat purchases and was told it would be returned in 5 working days to my paypal. It's been over a week and I've tried to reestablish the chat with no luck. Does anyone have an experience the refund process and could shed some light on how long I might be waiting or what to do if the chat option never comes back. Or why the chat option is no longer available in the first place?
Thank you for any help you can offer with this situation.
