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Cannot purchase anything on Origin - Whoops! An error occured (Really want BF1!)

by ManxHound11
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Original Post

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

★★★ Newbie
i have the same exact problem i am 12 years old so i don't know much but i live in america and have tried everything and nothing has worked im just really frustrated 😑
Message 41 of 76 (1,511 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

★★★★ Novice

Hello Mr Tom I have tried to send email and talk or contact anyone but no one is replaying on me i bought battlefield one with a Different credit card i got it from european bank i had money in it so i used it to buy the game it accepted at first but it declined after two days i dont know why but i live in bahrain i have a bahrain visa also but this time i used my european visa because i had cash in it so i didnt want it to just hang in the bank and now when ever i try to buy the game again or any game it says 

 

an error occurred. Please try again later. [ref. #Error: httpRequest ERROR: https://gateway.ea.com/proxy/commerce/carts2/store-cart-purchase-1489634754831/offerEntries?storeId=...¤cyCode=EUR&needFullCartInfo=true&needClearCart=true&countryCode=IE 409 (Conflict)]

 

and i even tried to send email to lets_talk@ea.com but no one replays or send anything please can you see for me what is the reason behind that and why they are not replaying on the coustmers 

 

Thank You 

Murtadha Ali

Message 42 of 76 (1,481 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

Community Manager

@egvermill

 

You are a minor so aren't legally allowed to purchase anything. Please consult with your parents, or have them help you out.

 

@MurtezAli

 

The team will get back to you as soon as possible - I currently don't have information about the average wait time.

--Tom

Message 43 of 76 (1,466 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

★★★★ Novice

Tried pre-ordering ME:A and subbing to Origin Access all week but to no avail, I keep getting this * error. Live chat doesn't do * either. I have 3 tickets opened and 0 follow ups.

Message 44 of 76 (1,442 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

Community Manager

@DoGe-On-CraCk

 

I'm sorry to hear that you haven't been able to order so far!

 

I had a look at your account and it does appear that you've managed to contact our customer support by now. They're currently looking into your request, and should get back to you shortly.

 

In the meantime, please don't re-open or respond to case #29540954 while they investigate for you.

 

Best of luck, and I hope that you can get down to exploring the Andromeda galaxy as soon as possible!

--Tom

Message 45 of 76 (1,427 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

★★★★ Novice

yeah this problem still exists and my support ticket still remains unanswered. We're coming on the 3 week landmark now.

Message 46 of 76 (1,401 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

Community Manager

@IframedtheButtle

 

Hey,

 

I noticed that you've created a case via Report a bug - this is not a monitored channel and you won't get a response there. Please read through the following thread to find out how you can speak to an Advisor:

 

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

--Tom

Message 47 of 76 (1,386 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

★★★★ Novice

I have created a ticket on tgis and had no response. Waited for hours for chat. As much as ea wants your money by any means necessary you would think that they would fix this.

Message 48 of 76 (1,281 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

★★★★ Newbie

 

@EA_Tom wrote:

@Nightmareelf31

 

Now that I checked your account another time it appears that you've been banned. Instead of reaching out to an EA Advisor, contact the following team:

 

http://help.ea.com/en/article/information-about-banned-or-suspended-accounts/


Sir tom can you Check my account too? had the same problem when i was going to purchase some games. :O

 

Message 49 of 76 (1,195 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

Community Manager

Hi,

 

Sir @eixleixs, banned you have been. Contact support you must:

 

http://help.ea.com/en/article/information-about-banned-or-suspended-accounts/

--Tom

Message 50 of 76 (1,187 Views)