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Cannot purchase anything on Origin - Whoops! An error occured (Really want BF1!)

by ManxHound11
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Original Post

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

Community Manager

@Nightmareelf31 @ManxHound11 @UnstringedPuppet @Interoceptive @TheSuperWolf100

 

A new Origin update went out last Monday - make sure that you have this version. If you were unable to update for any reason then clear your Origin cache and run Origin as administrator.

--Tom

Message 31 of 76 (2,036 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

★★★★ Novice

@EA_Tom

 

Hi Tom

 

I can confirm it is now working for us, thank you for helping out with this.

 

Much appreciated,

 

Luke

Message 32 of 76 (2,007 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

Community Manager

@ManxHound11


Great to hear!

 

Thanks for coming back and letting me know Standard smile

--Tom

Message 33 of 76 (1,995 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

★★★★ Newbie

I'm from Brazil and I'm having the exact same problem as described here. Tried everything suggested in this thread, but no luck so far. Frown

Message 34 of 76 (1,782 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

★★★★ Novice

I am having the same problem.  I have used the same credit card now for a few years.  I signed up to try the Origin Access, played some Battlefield 4 single player only, and for some reason I cannot fathom was banned from Battlefield 4.  Now the trial is over and when I went to "update my payment information," which has not changed, I receive this error.  If I am going to pay for Origin Access, I do not want all sorts of errors.  I received a callback on February 25, 2017 from a game advisor, and then was referred to another department for the inexplicable ban.  What gives?  Is this the experience I should expect for offering to pay for Origin Access?

Message 35 of 76 (1,636 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

Community Manager

@xAvenger2011

 

Check the following link for info on how to address your ban:

 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

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Message 36 of 76 (1,632 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

★★★★ Novice

Hello:

 

I followed those procedures, and am now awaiting a response.

Message 37 of 76 (1,630 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

Community Manager

@xAvenger2011

 

Okay good, hopefully it goes your way.

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Message 38 of 76 (1,628 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

★★★★ Novice

Hello:

 

Same here.  I cannot understand how it occurred.  I play in my law office after hours, so the network is secure.  Also only played single player.  I don't and never have used cheats.

Message 39 of 76 (1,620 Views)

Re: Cannot purchase anything on Origin - Whoops! An error occured (Really want B

Community Manager

@xAvenger2011

 

I've noticed that your case has already been escalated to our Terms of Service team. They should be in contact with you shortly.

--Tom

Message 40 of 76 (1,592 Views)