Cannot install a game after installing/uninstalling it on HDD

by FlavoryElf
Reply

Original Post

Cannot install a game after installing/uninstalling it on HDD

★ Novice

Hello,
few years ago I tried to install Battlefield 1 on my external HDD. When I unplugged my drive and plugged in again, Origin couldn't find it, so I decided to just erase those files form drive and install it on my PC.
It occures that my launcher (after 3 years) still thinks that the game is missing, even though I'm now on a different computer and I cannot install is - I have only Details button instead of Install/Download.
I attach screenshot of my launcher (in Polish) with the Battlefield 1 screen.

 

I look forward on getting any help

 

 

Message 1 of 7 (393 Views)

Re: Cannot install a game after installing/uninstalling it on HDD

Community Manager

Hey @FlavoryElf the best thing to try in this situation is to clear your Origin cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

 

Let me know how you get on


Darko 

 

Darko.png
Message 2 of 7 (366 Views)

Re: Cannot install a game after installing/uninstalling it on HDD

★ Novice

Hi Darko,
unfortunately nothing changed... still the same case with only "Details" button.

Message 3 of 7 (310 Views)

Re: Cannot install a game after installing/uninstalling it on HDD

Community Manager

Hey @FlavoryElf can you try the steps above and give special care to ensure that you follow them exactly? 

Darko 

Darko.png
Message 4 of 7 (274 Views)

Re: Cannot install a game after installing/uninstalling it on HDD

★ Novice

Hello,

I followed whole instructions twice. But I don't know if it is the case of that - I have different computer (laptop) now and that "incident" happend on my old PC. So I think it could be something wrong with my account that still sees Battlefiled 1 as some unfinished task, not somethinf local

Message 5 of 7 (265 Views)

Re: Cannot install a game after installing/uninstalling it on HDD

Community Manager

Almost certainly system-related @FlavoryElf.


Are you running Origin as admin?

Darko 

Darko.png
Message 6 of 7 (257 Views)

Re: Cannot install a game after installing/uninstalling it on HDD

★ Novice

Yes, I do

Message 7 of 7 (250 Views)