November 2018
Hi,
I own the base game sims 3, ambitions, generations, late night, seasons, supernatural, university life and pets. I currently have sims 3, ambitions, generations and late night installed, all through the origin client. When I try to download the other expansions from the origin client, nothing happens. I click download (under the expansion pack tab), and nothing happens. So far I have:
1) Signed in and out of origin
2) turned on safe mode for downloading
3) reinstalled origin and rebooted
4) cleared origins cache
When I click on the expansion and go to it's detail page it says I own the content, but I require the 'sims 3 starter pack' to use it. Well, I already have the base game and late night, just not high end loft stuff (which I don't want). It's never 'required' me to have the starter pack in the past so I don't understand.
I don't know what else to do. I've downloaded these expansion packs in the past no problem, I had just deleted them awhile ago due to hard drive space issues. I know I have the space now to download them. Please help. Thanks.
November 2018
Hey @maggsny
It sounds like it might be a program running in the background conflicting with the ability to download the content.
Try a clean boot and then immediately launch Origin to see if you can download it.
Let me know if that works.
November 2018
So I've been having the same problem, and no matter what I do, it still will not download. I hope you've figured it out, because i haven't. When you tried to download the extra content, did you have the game open? If so, try to download it with the game unopened. Otherwise I can't be of much help.
November 2018
Hi,
So I contacted customer service and we did a few things. They had me redownload origin (again). That didn’t work. Finally they had me boot into safe mode to see if it was a program stopping the download. Nope, didn’t work.
I happen to own the sims 4 but don’t have it installed. I tried downloading it just to see if it works - and yes it will download the sims 4. This seems to be a specific problem related the sims 3 expansion packs. Origin has no problem downloading things. It just doesn’t seem to want to download these expansions!
I’m so tried of dealing with this. I just don’t get why it won’t work.
December 2018
exact same issue with trying to download supernatural and University life. I have the option to download or buy as a gift. When I click the download button, it shows that I click then nothing happens. 3 days of uninstalling/re-installing...clean boot in safe mode with networking...still same issue.
December 2018
December 2018
December 2018
I am having the same exact problem on my Mac. So typically I purchase the expansion pack on my boyfriend's steam account on his PC and then copy the CD key into my origin account so I can play on my Mac, and this has been successful for University, Generations, and Pets. Today I tried to do the same thing with Seasons, and it happily took my CD key but now it won't let me download the game I paid for and I'm so frustrated! Do y'all think I could try refunding the Seasons I purchased on steam and then just repurchasing to get a new CD key, and hoping for the best the second time around? I'm getting desperate. I just wanna plaaaaaayyyyy why can't Origins just fix their platform
December 2018
Hey @gollwyd
If the Steam code isn't working for your Origin account simply contact our Live-Support team and they'll be able to get this addressed for you.
Here is how to contact an advisor
December 2018
Has anyone resolved this? I am having the same issue. Supernatural refuses to download for me