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Cannot Create EA origion account

by -Sixtus77-
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Cannot Create EA origion account

★★★★ Novice

trying to create an ea origin account, both through the game client and through online website and I keep getting the same error message..please see attached.

 

 

Message 1 of 10 (3,106 Views)

Accepted Solution

Re: Cannot Create EA origion account

Community Manager

Sorry to hear that you are having issues @-Sixtus77-. Can you try disabling your anti-virus and firewall and then trying again?


I would also suggest trying to create the account on another device to see if you see the same issue.


Let me know how you get on.


Darko

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Message 2 of 10 (3,098 Views)

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Re: Cannot Create EA origion account

Community Manager

Sorry to hear that you are having issues @-Sixtus77-. Can you try disabling your anti-virus and firewall and then trying again?


I would also suggest trying to create the account on another device to see if you see the same issue.


Let me know how you get on.


Darko

Message 2 of 10 (3,099 Views)

Re: Cannot Create EA origion account

★★★★ Novice

Hi Ive just figured out that you don't accept email addresses from @protonmail.com.  Can i get an official stance from EA as to why @protonmail.com email addresses are excluded from creating EA origin accounts please?

 

Thank you.

Message 3 of 10 (3,084 Views)

Re: Cannot Create EA origion account

★★★★ Novice
Oh My Days! I'm having the exact same issue ( well my sister is ) and she uses protonmail also.
Was driving us nuts as any ay we tried and any pc or browser or via client or online website ( origin or EA )...
Come on Origin/EA clear this one up for everyone.
If you're not accepting protonmail.com email addresses for signups, then state that clearly on your signup options so that people don't get a headache over it; or at the very least change the redbox error message to b eclearer ( unacceptable email provider- rather than the technical error foggy message )

*sigh*
Message 4 of 10 (3,037 Views)

Re: Cannot Create EA origion account

★★★★ Novice
Sixtus77 it might be that they don't like people to have secure email accounts?
Message 5 of 10 (3,036 Views)

Re: Cannot Create EA origion account

★★★★ Novice
Still no response to this issue?
Anyone? I see plenty of EA helpers here but no advice or official stance on this issue in over 3 weeks of my posting here.
Message 6 of 10 (2,950 Views)

Re: Cannot Create EA origion account

Community Manager

Hey @-Sixtus77- and @Vader-Whoop I just tested there and set up a new account using a protonmail email without any issues.

 

This would lead me to believe that the issue you are seeing is not related to the fact that it is a protonmail email but something else. Can you grab a screenshot of the exact message that you are seeing @Vader-Whoop?

 

Darko

 

 

Message 7 of 10 (2,936 Views)

Re: Cannot Create EA origion account

★★★★ Novice

Here you go..... personal parts obscured.

fails on account creation, pass retrieval and password reset.. nothing arrives at the inbox or spam folder at protonmail from EA/Origin ( even after days )

The latest new issue when trying to log sister in new message says detail are now expired or something like that ( forgot to cap it )  .

It's been less than a couple months since she tried to signup to Origin.

 

Message 8 of 10 (2,868 Views)

Re: Cannot Create EA origion account

★★★ Newbie

So i try to create an account from my wifi, 3g, from my friends 3g, and from another devices, computers and phones. It doesn't work...

Message 9 of 10 (1,886 Views)

Re: Cannot Create EA origion account

★★★★ Newbie

Hello how can i fix problem fix technical difficulties when i sign in and either in browser like chrome etc. can u help me

Message 10 of 10 (728 Views)