Can't play nor download game in my library

[Okcy_57]

My the Sims 4 wasnt updating, just got stuck on verifying game details and then failed. That for many days. Decided to completely uninstall the Orgin launcher and the game, but when i downloaded Orgin back, it shows the Sims 4 in my library, but I'm not able to play nor download it.

When I downloaded Orgin launcher again, it logged me back immediately, therefore I'm afraid it stored some data and the fact I deleted Sims separately messed up something, but I'm pretty sure I followed the instructions for uninstalling the game properly, so I'm not sure what's happening. 

[EA_Barry]

@Okcy_57 

Before the next step, try just clearing your Origin cache:

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

If the issue continues at that point then manually uninstall Origin using the specific steps here: https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/#uninstall-advanced

Reboot and then download the most recent installer from here: https://www.origin.com/irl/en-us/store/download

Run the Origin installer and then retest again. Do let us know how you get on, thanks.

[Okcy_57]

Deleting cache didn't work, tried deleting Origin manually again and everything seemed to be working, but when i logged in it gave me "Apologies for the inconvenience, we’re currently unable to retrieve your list of games. Please reload and try again.". I did reload, even restart my computer, but it made no difference.

(If it helps im using a mac)

[puzzlezaddict]

@Okcy_57  What version of macOS do you have?  If you're running Yosemite, it may help to do a clean uninstall of Origin and then download a legacy version instead.  Be sure to disable auto Origin updates when you install.

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

https://www.dm.origin.com/mac/download/legacy

If you have a more recent OS, please make sure you don't have any proxies enabled.

http://www.linksys.com/us/support-article?articleNum=135932