Can't play any Battlefield game in Xbox 360

[ELeg0las]

It's been a few months now. I have Battlefield 4 disc and Battlefield 3 digital media. I payed Gold in the beginning of the year but I struggle to play these games. PC's online games are fine. The Battlefields always get me disconnected from EA. I've tried clearing system cache and restarting, but that only worked twice and now no other forum solution work. What can I do to fix this for once and for all? Even if it's about router configurations.

[EA_Darko]

Hey @ELeg0las it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

[ELeg0las]

Did all steps, but to no avail. Still not working. I did the UOTrace and it looks completely normal. I'd like to know if it's fine to share the results here in this open thread.

[EA_Darko]

Hey @ELeg0las you can share your UO Trace here.

Darko

[ELeg0las]

First try

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 1ms 1ms 5% 99 / 105 1ms / 5ms
* Unknown Host * 10.19.0.1 2 9ms 100% 0 / 105
bb7b5c64.virtua.com.br 187.123.92.100 3 9ms 11ms 0% 105 / 105 7ms / 163ms
embratel-T0-7-0-1-4003-uacc03.bsa187.28.141.25 4 60ms 61ms 0% 105 / 105 58ms / 214ms
* Unknown Host * 0.0.0.0 5 0ms
ebt-P1-2-1-core01.bsa.embratel.ne200.244.66.51 6 89ms 91ms 0% 105 / 105 87ms / 243ms
ebt-B16111-intl01.nyk.embratel.ne200.230.220.178 7 187ms 190ms 0% 105 / 105 184ms / 340ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 0.0.0.0 9 0ms
* Unknown Host * 4.79.23.202 10 132ms 100% 0 / 104
* Unknown Host * 159.153.92.10 11 114ms 114ms 0% 104 / 104 110ms / 263ms
* Unknown Host * 159.153.92.78 12 132ms 135ms 0% 104 / 104 130ms / 290ms
dragonage.gos.ea.com 159.153.64.173 13 131ms 134ms 0% 104 / 104 130ms / 176ms

Second try

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 1ms 2ms 0% 101 / 101 1ms / 59ms
* Unknown Host * 10.19.0.1 2 9ms 100% 0 / 101
bb7b5c64.virtua.com.br 187.123.92.100 3 9ms 9ms 0% 101 / 101 7ms / 18ms
embratel-T0-7-0-1-4003-uacc03.bsa187.28.141.25 4 61ms 60ms 0% 101 / 101 58ms / 70ms
ebt-P3-2-1-agg01.bsa.embratel.net200.244.213.229 5 62ms 66ms 0% 101 / 101 59ms / 219ms
ebt-P1-2-1-core01.bsa.embratel.ne200.244.66.51 6 92ms 90ms 0% 101 / 101 87ms / 169ms
ebt-B16111-intl01.nyk.embratel.ne200.230.220.178 7 184ms 188ms 0% 101 / 101 183ms / 275ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 0.0.0.0 9 0ms
* Unknown Host * 4.79.23.202 10 133ms 100% 0 / 100
* Unknown Host * 159.153.92.10 11 113ms 114ms 0% 100 / 100 110ms / 171ms
* Unknown Host * 159.153.92.78 12 132ms 134ms 0% 100 / 100 130ms / 200ms
easo.ea.com 159.153.64.173 13 133ms 133ms 0% 100 / 100 130ms / 175ms