Can't play Sims 4, only "update"

[jb8723]

Trying to play Sims 4 for the first time in a little while. Tells me there is an update, fine. I click update, it verifies game files and tells me it's up to date! Great! Yet, there is no play button. Only an update button, which tells me the same thing every time I click it (verifies game files and tells me it's up to date).

Fast forward through me force closing Origin and reopening (didn't work), and also repairing the game (didn't work). What is going on? 

Thanks in advance.

[puzzlezaddict]

@jb8723  Try clearing Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

You may need to repair one more time afterwards.

If that doesn't help, repair while your antivirus program is disabled, then set exceptions in it for Origin.exe and TS4_x64.exe.

edited to fix link

[lunapurplelotus]

how do you clear origins cache? ive also tried uninstalling my game and downloading again

[puzzlezaddict]

@lunapurplelotus  Sorry, I messed up the link before.  Here you go:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/