Can’t open Origin, says I’m not online (but I am)

[Crookham_Blue]

Can’t open Origin, says I’m not online (but I am).

any suggestions?

[Crookham_Blue · Accepted solution]

SOLVED.

I performed a Windows Reset, in the windows settings recovery menu options.  AFter my PC spent 30 mins resetting itself the problem has resolved..... So no idea what the route casue was, but that solved it.

[iluminatethesky]

Hey @Crookham_Blue,

Sorry to hear about this.

Have you tried fully closing out of Origin and clearing Cache?

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

You can also try Uninstalling/Reinstalling the Client: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

Then, log back into Origin, and see if it shows Online.

Thanks

- iluminate

[Crookham_Blue]

@iluminatethesky did both of these steps, but still the same issue

[iluminatethesky]

@Crookham_Blue,

Sorry those steps did not help.

I was able to find a thread that might assist you:

https://answers.ea.com/t5/Battlefield-3/I-m-stuck-in-Origin-s-Offline-Mode/td-p/59450

Please try the steps that EA_Joker mentioned.

Let us know if you're still having issues.

Thanks

- iluminate

[Crookham_Blue]

@iluminatethesky i did all steps apart from resetting internet explorer, and Origin still has the same error message... i only have MS Edge and chrome. if I search for IE and open the app, then it wont let me browse the internet as it says it is not secure...maybe this is the issue?

[EA_Darko]

Hey @Crookham_Blue from the image you attached the issue would appear to be a system issue rather than an Origin issue. In the image you attached it shows that you are having issues with non EA websites.

Let's try the following steps in order if possible: 

• Close Origin completely by right-clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko

[Crookham_Blue]

@EA_Darko this link is broken? "Reset Internet Explorer Settings"

[Crookham_Blue]

@EA_Darko  i've only got issues via IE, which I dont use at all.  I can access all websites via Chrome and Edge... But I read that IE is required by origin, and thats when i opened IE to reset it, and see this security issue.

Not sure what to do now...

[EA_Darko]

Hey @Crookham_Blue can you try the following steps to see if they help.

1. Open your Internet Explorer and click the gear icon on the upper right side of the page.
2. Select Internet Options and click the Advanced tab.
3. Under Settings, look for Security.
4. Remove the check marks on Check for publisher's certificate revocation, Check for server certificate revocation and Check for signatures on downloaded programs.
5. Click Apply.
6. Click OK.

Darko

[Crookham_Blue]

i've done that and IE wont let me access any sites at all.  Edge/Chrome, Steam, Discord, etc are all functioning completely normally.

it may not be an IE issue...?  but i cant think of anything else....