Can’t log in

[millybbx]

Hi, I have been playing under my account for 10 years, my dad set it up for me but he passed away 5 years ago and my mum cannot remember the information. I have logged in with the credentials I always use but this time it has decided it doesn’t want to work. I am unable to reset the password as the email was my fathers. My mother can provide you with any documents you need, I am a loyal and trusted customer and I have spent lots of money on the packs. I can’t lose 10 years worth of gameplay. Please help. I can provide you with the credit cards used to buy the most recent packs. Thank you!

[EA_Darko · Accepted solution]

Hey @millybbx sorry to hear about your dad. 

If you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

The best thing to do is to gather as much info as possible when submitting your application.

Darko

[MichaelDK]

Please contact an, EA Advisor,
Unfortunately we won't be able to help with, account issues from Answers HQ.

Contact support, for account problems.
https://help.ea.com/en/

or if you are on Twitter.
https://twitter.com/EAHelp.

or if you are on Facebook.
https://www.facebook.com/EAHelpHub

If you lost access to your Account. look here,
https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

[EA_Darko · Accepted solution]

Hey @millybbx sorry to hear about your dad. 

If you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

The best thing to do is to gather as much info as possible when submitting your application.

Darko