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Can't launch SIMS4 through STEAM

by Susan0350014
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Can't launch SIMS4 through STEAM

★★★ Newbie

i tried to launch SIMS4 through STEAM. but everytime Origin's started the SIMS4 button is grayed out.

i contacted live chat support and he instructed me to verify my game integrity, download the latest Origin and launched

the game again but still failed.  SIMS4 button still grayed out.

 

i'm posting my experience with support here and see if anyone had similar exp as mine and got it resolved somehow.

appreciated if you can share your exp or solution.

 

thank you in advance.

 

Susan

Message 1 of 8 (204 Views)

Accepted Solution
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Re: Can't launch SIMS4 through STEAM

★★★ Novice

Ultimately what i had to do was contact support, explain what was going on and ask if they could reissue a new cdkey. Im not sure what he did after that but he went into my account did "something", asked me to restart origin and the game and it worked

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Re: Can't launch SIMS4 through STEAM

Community Manager

Hi @Susan0350014


When you have a chance can you try clearing out the Origin cache to see if that helps at all? If there's a problem with Origin's cached data that may help fix the issue. For more details on how to clear it check out the EA Help website

 

Let me know if you're still having trouble launching The Sims 4 after that. Thanks!

 

 

/Kent

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Message 2 of 8 (180 Views)
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Re: Can't launch SIMS4 through STEAM

★★★ Newbie

Hi, 

 

i tried clearing out cache and re-installed the game but still grayed out and can't play.

plz help reset the ID so the game can be launched.

 

thanks

 

Susan

Message 3 of 8 (165 Views)
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Re: Can't launch SIMS4 through STEAM

Community Manager

@Susan0350014 


Thank you for giving that a try!

 

Are you using a Windows PC, or do you use a Mac? 

 

 

/Kent

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Message 4 of 8 (131 Views)
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Re: Can't launch SIMS4 through STEAM

★★★ Novice

im having the exact same issue. i have also tried what you suggested and it didnt work. i am on windows

Message 5 of 8 (108 Views)
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Re: Can't launch SIMS4 through STEAM

Community Manager

@p57el67wvsin 

 

Thanks for the info!

 

What happens if you start up your PC in a Clean Boot before you launch Origin? For more information on how to set one up check out the EA Help website. Let me know how that goes when you've got the chance. 

 

Thanks again, 

 

 

/Kent

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Message 6 of 8 (84 Views)
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Re: Can't launch SIMS4 through STEAM

★★★ Novice

Ultimately what i had to do was contact support, explain what was going on and ask if they could reissue a new cdkey. Im not sure what he did after that but he went into my account did "something", asked me to restart origin and the game and it worked

Message 7 of 8 (81 Views)
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Re: Can't launch SIMS4 through STEAM

Community Manager

@p57el67wvsin 

 

I see, thanks for letting me know! I'm glad to hear they were able to help you get this fixed. Thumbs up

 

 

/Kent

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Message 8 of 8 (57 Views)
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