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Can't download Apex Legends in origin client

by NovaYT1234
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Accepted Solution

Can't download Apex Legends in origin client

[ Edited ]
★ Apprentice

Hello. I have a problem with downloading games on origin. I discovered that Apex Legends was free earlier today, so I grabbed it to put in my library. I tried to download it a bit later, and it got stuck on 0% with the word "Preparing..." under it.

 

I don't know if my hardware just isn't good enough for the game, because I know I have the amount of space (35.9 GB - 22 GB = 13.9 GB left over) and RAM (5.92 RAM usable) for the game to run. My processor hardware is (exactly as written in the computer settings) an "AMD Ryzen 3500U with Radeon Mobile GFX 2.10 GHz".

 

If my hardware isn't good enough, it's just a bug, or any other answer, it would help greatly.

 

Thanks!

 

(edit, a picture of the problem I described has been added)

 

Message 1 of 4 (630 Views)

Accepted Solution

lol what happened

[ Edited ]
★ Apprentice

Ok, so about 5-6 hours after I made this post, it decided to work, after I made it try to download many times.

 

Attached is the photo of it actually working

 

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Message 2 of 4 (602 Views)

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lol what happened

[ Edited ]
★ Apprentice

Ok, so about 5-6 hours after I made this post, it decided to work, after I made it try to download many times.

 

Attached is the photo of it actually working

 

Message 2 of 4 (603 Views)

Re: lol what happened

Community Manager

Hey @NovaYT1234 great to hear that it is working for you, if the issue occurs again and the download is stuck then you need to ensure that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

 

The ports to open are:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

 

Darko

Darko.png
Message 3 of 4 (582 Views)

why won't apex lengends go into my inventory

★★ Newbie

When I click on add to library on apex legends it would not go to my library. 

Message 4 of 4 (210 Views)
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