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Can't contact to EA Help

by Simsomaniak88812
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Original Post

Re: Can't contact to EA Help

★★★★★ Novice
@Moskolonel Not yet. And why I'm must do that? Why any Community manager or advisor can't resolve it here?
Message 11 of 21 (137 Views)

Re: Can't contact to EA Help

★★ Pro

@Simsomaniak88812 

 

We can waiting advice of community manager about this problem. And if in few days we have no answer, try to contact one of them in pm.

Message 12 of 21 (129 Views)

Re: Can't contact to EA Help

★★★★★ Novice
@Moskolonel We waiting one week! They don't checking that forum?
Message 13 of 21 (122 Views)

Re: Can't contact to EA Help

★★ Pro

@Simsomaniak88812 

 

Theoretically they are active, if not, contact EA_David he is often present in this part of the forum.

Message 14 of 21 (120 Views)

Re: Can't contact to EA Help

Community Manager

What exactly is the nature of the issue? Depending on the issue, different contact options will be available. There also may be a time issue, if you're trying to reach out to a region at a time of day that the contact centre will be closed. 


If you can detail your issue I can hopefully point you in the right direction. 

Message 15 of 21 (103 Views)

Re: Can't contact to EA Help

[ Edited ]
★★★★★ Novice

@EA_David  I just have that message every time when I trying contact to EA Help.

Message 16 of 21 (97 Views)

Re: Can't contact to EA Help

Community Manager

Sorry, to clarify, I wanted to check what you're reaching out to support for, and what choices you're making when you start the process of contacting. You may need to call/schedule a callback, or we may need to change the time/details of the contact. 

Message 17 of 21 (89 Views)

Re: Can't contact to EA Help

★★★★★ Novice
@EA_David In every choice I have that message every time.
Message 18 of 21 (82 Views)

Re: Can't contact to EA Help

Community Manager

@Simsomaniak88812  Do you have a sample URL of a page where this happens? If you swap to an alternative account do you still see the issue. 

 

 

Message 19 of 21 (80 Views)

Re: Can't contact to EA Help

★★★★★ Novice
@EA_David I have that message in email every time when I trying contact.
Message 20 of 21 (74 Views)