Help us improve Answers HQ! Take Survey No, Thanks

Re: Can't connect to Origin services

by Kyovrice

Original Post

Can't connect to Origin services

[ Edited ]
★★★★ Novice



So excited to see that Sims 4 is for free although when I tried downloading the OriginThinSetup, Origin pops up with 


"Could not connect to Origin services
You need to be connected to the internet to get the latest version of Origin. Please check your connection and try again.
Help can be found here:
Error codes


Im not sure as to why? I am connected to the internet so IM very confused. 


Hope to hear from you as soon as possible and thank you !

Message 1 of 4 (215 Views)

Re: Can't connect to Origin services


Hi @Kyovrice 


moving your post to the Origin forum as it looks like an issue with Origin itself.


Hopefully someone here can assist you better.

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.

Important Threads

Message 2 of 4 (211 Views)

Re: Can't connect to Origin services

Community Manager

Sorry to hear that you are having issues @Kyovrice.


Best thing to do when this occurs takes a couple of minutes to go through the following steps:

Let me know how you get on.


Message 3 of 4 (171 Views)

Re: Can't connect to Origin services

★★★★ Novice

Thank you for helping me out!


SO I managed to download it but now Im facing another problem!


I receive a 



You must be online when logging in for the first time."


when launching Origin from the Origin website... 


Not so sure what to do next


Again thank you for responding!

Message 4 of 4 (147 Views)