Can't chat with support

by nldaniel
Reply

Original Post

Accepted Solution

Can't chat with support

★★★ Newbie

I can't chat with support through: https://help.ea.com/uk/contact-us/?product=star-wars-battlefront-ii&platform=pc&category=technical-s...

Tried several different browsers, cleared browser cache but the 'Request live chat' button stays grayed out. How do I chat with support when the button stays grayed out?

https://imgur.com/nilbG6y

Message 1 of 2 (203 Views)

Accepted Solution

Re: Can't chat with support

Community Manager

Hey @nldaniel I clicked on the link you posted and was able to create a chat.


Can I ask if you have ensured that your geographical settings are correct and that you disable any extensions or add-ons such as pop up blockers that you may have installed as they can block chat options.


Let me know how you get on.


Darko

Darko.png

View in thread

Message 2 of 2 (163 Views)

All Replies

Re: Can't chat with support

Community Manager

Hey @nldaniel I clicked on the link you posted and was able to create a chat.


Can I ask if you have ensured that your geographical settings are correct and that you disable any extensions or add-ons such as pop up blockers that you may have installed as they can block chat options.


Let me know how you get on.


Darko

Darko.png
Message 2 of 2 (164 Views)