Can't Stay Logged Into Origin

[Dreamspinner3]

I suddenly cannot stay logged into Origin!  It is very annoying to have to login each and every time I want to play the Sims 4!  Can someone help me?  I'm using Windows 10.  I've tried uninstalling and then reinstalling the Origin software.  Thanks!

[yahel_1]

Hi @Dreamspinner3

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank

Delete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

Restart your machine.

Perform a Clean Boot https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

Go in Origin / My Game Library,right click on game icon select Repair.

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[Dreamspinner3]

Your link to run the Origin setup with admin rights is no good.  I'm taking to a "page not found" page.  

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Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

[Dreamspinner3]

I wen through all the steps, except to run the Origin setup with admin rights since the link you gave me for the page with those instructions didn't work, and this DID NOT solve my problem.  Once I was done, logged into the game, played a bit, then exited the game and the Origin app, then tried to run the Origin app again, I got a message saying:

SIGN IN FAILURE

Sign in is currently unavailable.  Please try again later.

[yahel_1]

Ok @Dreamspinner3

Make sure Time/Date is correctly set in your machine.

Clear DNS cache https://help.ea.com/en/help/pc/how-to-flush-dns-cache-for-windows/

Clear the browser cache: https://help.ea.com/en/help/faq/clearing-your-browsers-cache

Clear hosts file http://support.microsoft.com/kb/972034  

NOTE if your issue persists perform a Clean Boot https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

The link does not work  but this is a easy way   ->right click on Origin icon select "Run as Administrator'' 

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[buggla]

Hi!

I have the exact same problem since yesterdays big EA server outage. Whenever I start Origin it will open up to my library it will have the same error message as the OP of this thread. If I click the login button there it will work but also always demand two-factor authentication and adds a new WEB BROWSER to my trusted devices. If I just close Origin and start it up again, it will instantly tell me my login is expired - I enter my password and it will login without needing to approve a new device with two factor.

Otherwise everything works just fine, games, game updates (fifa19 already updated itself after the outage), origin updates (origin app already updated after the outage) and websites (answers, profile, forums, fut webapp all stay logged in). I followed instruction to clear the Origin cache and other stuff since it seemed possible to have been bugged out due to server outage but the issue remains. I also removed all (both) of my approved devices (my pc and my browser) to authenticate them again but still everytime I open Origin it will give me the sign-in failure, sign-in services not in use at the moment (or something like that in my language).

Is this a problem with everyone who couldn't connect to Origin yesterday for that 7-8hrs or did my account bug out especially bad somehow? For me it looks like you actually have temporarily disabled the auto-login system because maybe that was bugging it somehow? When the servers came back online yesterday even my browser was giving me page not found and I had to delete all EA cookies and log back in to be even able to view my profile and settings.

:edit:

I just did everything again. Delete temp files, clear origin cache, flushdns, clear browser cache and ea cookies, checked my hosts file, removed all authenticated devices, logged back in on my browser and then on my origin app. I tried logging origin first and website first, tried opening origin with webhelper on and off. But still it always shows that same error when origin opens up with auto-login. I'm quite certain it's still a server thing because that is the same error I got yesterday when EA services were down.