Can not log into my Origin Account

[LordUmbra]

OK, lets try this again, this is my second post ever on this medium, the first one got removed due to spam?! i made 1 post and thats spam? OK, well I've been a paying member of EA's Origin for years and now i'm annoyed.

Since 3 days ago, I've been unable to log into my origin account, i was playing sims 4 and tropico 5, now every time i log in, i go straight to offline mode, i cant log into the origin site either, it tells me sign in is unavailable,  i can log into my EA account and i see that my origin is paid yearly, steam and origin are my 2 go to gaming stores, while i understand some people might be spamming. i did not spam once, how do i fix the problem with my origin being unable to sign in and not being able to even get signed into the origin website.

i will be recording this post encase it's marked as "Spam" again. i just want an idea why my account is having problems. i already mentioned in my "spam" post that i created an exception in my windows firewall in case there is a problem there which wouldn't make sense since i manage my network and nothing ever changed on it. I've restarted my system, I've cleared my internet options cache, I've cleared my %temp% folder I've done pretty much everything I've read to fix this.

[EA_Darko · Accepted solution]

@LordUmbra Hey, sorry to see that you are running into issues but the good news is that when this issue occurs it can be fixed quite easily and the first thing to try is clearing the Origin cache

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

 If the issue remains could you please try the following steps which have helped others in the past.

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings  ( make sure nothing is checked under Proxy Server )
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko

[EA_Darko · Accepted solution]

@LordUmbra Hey, sorry to see that you are running into issues but the good news is that when this issue occurs it can be fixed quite easily and the first thing to try is clearing the Origin cache

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

 If the issue remains could you please try the following steps which have helped others in the past.

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings  ( make sure nothing is checked under Proxy Server )
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko

[LordUmbra]

Thank you so much! that worked, I am very grateful

[EmmasWorld222]

I am having the same problem and I tried all of the steps and it is still happening.

[sims4gamer3]

Same thing with me, but my situation is kind of different. I just made my account and was trying to sign in my account and it wouldn't let me. Then i tried to buy the pack and it let me sign into my account. Then i didn't buy it and now i'm back to square one.