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Burnout Paradise Missing from library

by tsionjw
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Burnout Paradise Missing from library

[ Edited ]
★★ Newbie

I got a key from a friend a couple of months ago I then added the game to my library played for about a week and then my game disappeared. After that I contacted support and they weren't of any help and seemed annoyed with me asking for help at all so now I've turned to the forums, so does anyone know what I can do to get my game back I was really enjoying it and I was partially through the A license.

 

Edit: I also want to add that if I try to put the key in again it says the key is currently in use. 

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Re: Burnout Paradise Missing from library

Community Manager

Sorry to hear that you are having issues @tsionjw.


As your issue relates to an account you will need to speak with our live support team to see what they advise. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 2 of 4 (94 Views)

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Re: Burnout Paradise Missing from library

Community Manager

Sorry to hear that you are having issues @tsionjw.


As your issue relates to an account you will need to speak with our live support team to see what they advise. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 2 of 4 (95 Views)
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Re: Burnout Paradise Missing from library

★★ Newbie
I'll try again I guess but so far I haven't got any help just promises of emails that never come.
Message 3 of 4 (76 Views)
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Re: Burnout Paradise Missing from library

Community Manager

If you are not receiving emails @tsionjw then please check your various folders to see if they are instead being delivered there.


Darko

Message 4 of 4 (61 Views)
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