Help us improve Answers HQ! Take Survey No, Thanks

Bug on Origin Access

by Dreadnot_1985
Reply

Original Post

Accepted Solution

Bug on Origin Access

★★★★ Novice

Bug on Origin

Hi i am trying to download Into the Breach but because it has a Basic and Premier subscription it is giving a error

Message 1 of 10 (196 Views)

Accepted Solution

Re: Bug on Origin Access

[ Edited ]
Community Manager

Sorry to say @Dreadnot_1985 but Into the Breach is not available in South Africa.

 

You can find a complete list or Origin Access games available in your country here: https://answers.ea.com/t5/Origin-Access/Origin-Access-Vault-Updates/m-p/6802168#M4860

Darko

View in thread

Message 8 of 10 (113 Views)

All Replies

Re: Bug on Origin Access

★★★ Guide

Hello, please try to clear your origin cache. You can do that by following these instructions: 

 

1) Log out and close down Origin

2) Hold down the Windows key and R

3) Type in "%ProgramData%" without quotes and click OK

4) Now open the Origin folder.

5) Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)

6) Hold down the Windows key and R

7) Type in "%AppData%" (without quotes) and click OK

8) This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder

9) Click on the word "AppData" at the top of your window

10) Open the Local folder here

11) Delete the Origin folder listed here

12) Restart your PC and log back into Origin

13) Try again and see if the error still shows 

- If you are happy with my answer, press +XP.
- If my answer solved your problem, mark as solution

Message 2 of 10 (178 Views)

Re: Bug on Origin Access

★★★★ Novice

Hi Unfortunately this workaround did not resolve the problem

on a side note all my other links I clicked on worked.

 

it is just this game that has a duel entitlement that is failing.

An error occurred. Please try again later. [ref. #vault-entitlement-failed]

Message 3 of 10 (165 Views)

Re: Bug on Origin Access

Community Manager

Hey @Dreadnot_1985 can you try opening http://origin.com and seeing if you can add the game to your My Game Library there?


Darko

Message 4 of 10 (157 Views)

Re: Bug on Origin Access

★★★★ Novice

I am getting the same problem on www.origin.com 

 

This is the error in the web traffic so since this is the ZA website should I even see the product if it is banned ? 

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?><error code="RESOURCE_CONFLICT"><failure value="Origin.OFR.50.0003520" field="productId" cause="OFFER BANNED IN USER COUNTRY"/></error>

Message 5 of 10 (152 Views)

Re: Bug on Origin Access

Community Manager

Hey @Dreadnot_1985 can I ask whereabouts it is that you are located?


Darko

Message 6 of 10 (140 Views)

Re: Bug on Origin Access

★★★★ Novice

Hi Darko I am in Sunny South Africa

Message 7 of 10 (125 Views)

Re: Bug on Origin Access

[ Edited ]
Community Manager

Sorry to say @Dreadnot_1985 but Into the Breach is not available in South Africa.

 

You can find a complete list or Origin Access games available in your country here: https://answers.ea.com/t5/Origin-Access/Origin-Access-Vault-Updates/m-p/6802168#M4860

Darko

Message 8 of 10 (114 Views)

Re: Bug on Origin Access

★★★★ Novice

That is unfortunate, Thank you for the feedback non the less.

 

Message 9 of 10 (88 Views)

Re: Bug on Origin Access

Community Manager

Happy to have been of help @Dreadnot_1985.


Darko

Message 10 of 10 (64 Views)