Blocking account

[Hishamhawila121]

I revice this email from ea team :

Hello,

Thank you for contacting us regarding the action that was taken on your account due to a chargeback or multiple chargebacks against EA. After thoroughly investigating your account and concern, we found that your account was actioned correctly, per the violation of our User Agreement or Terms of Sale the sanction will remain in place.

but my account still blocking any solution? 

[EA_Barry]

@Hishamhawila121 

Unfortunately there is no solution here, you did a chargeback or similar, your account was actioned, you appealed and that has been denied.

[Hishamhawila121]

@EA_Barry But the chargeback is by mistake and i tell him that !!

[Hishamhawila121]

@EA_Barry ??