March 2021
EA should really work with Steam to sort out the issue with serial keys. It seems everyone who buys the game needs to then reach out to EA support to get the key to play the game they legally bought. A lot of people are being turned off buying the game, or seek refunds after.
It would not only be goodwill for customers, but also makes business sense.
March 2021
March 2021
I also have this problem.
I contacted with Steam and the answer was this
Sorry to hear you're having this issue, Klavs.
After investigation, we determined that it is a third party issue, as the key is required by the game itself and the keys were disabled by the publisher.
Please contact EA support for further assistance.
https://help.ea.com/
Feel free to reach out if you need help with anything else.
Steam Support,
Clary
So I tried to chat with EA, but it doesn't work either.
Would really like to play the game online, but just don't know what to do.
Thanks
Klavs
March 2021
Hey @muukeeloo for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat or phone adviser:
Click on your product Steam
Then select 'PC
Manage my Account'
Finally, you can choose to begin a chat or request a call back.
Darko
March 2021
I tried chat but it doesn't work.
Call I can't make cause I'm in Sweden
March 2021
Hey @muukeeloo, if chat is not working then can you try using a different browser to see if you see the same issue.
Darko
March 2021
It went better on Safari, but still I didn't get a good help.
He said to reinstall Origin and restart PC, but the problem occurs again.
Will see what they will answer on my email, cause you can't start chat again.
March 2021
March 2021
Hi
So, the EA supporters are hopeless.
I just had enough with sending emails...already like 3 times explaining the same thing.
They just change supporter and ask the same questions.
It's been a week since I bought the game, for like 3 days no supporter has contacted me.
I'm tired. I asked for refund.
Thanks for help with tips Darko.
June 2021
same with me
wtf