Battlefield 4 Multiplayer Isn't Working

[verysadbagofkale]

I bought the game yesterday and multiplayer isn't working I have tried about 20 times now and the one match i actually got put into was alone, it also keeps insisting I don't have premium or the expansions which i do.  What am i supposed to do to make the game work?

[EA_Darko · Accepted solution]

Sorry to hear that you are having issues @verysadbagofkale.

Can you try launching BF4 from Battlelog in another browser to see if you see the issue repeat? 

Can you also grab me a screenshot of the error as you are seeing it?

For the inability to find other players it's worth taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

[EA_Darko · Accepted solution]

Sorry to hear that you are having issues @verysadbagofkale.

Can you try launching BF4 from Battlelog in another browser to see if you see the issue repeat? 

Can you also grab me a screenshot of the error as you are seeing it?

For the inability to find other players it's worth taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko