June 2021
My account was randomly banned stating I violated the user agreement. I was accused of posting a picture that condoned violence. I haven't edited my profile in years.
I have disputed my case multiple times and the Terms of Service team refuses to investigate properly. I get an automated email stating my case is closed and to not expect any further response.
At this point, this feels essentially like theft. I have invested a lot of money in EA. I am not an online gamer. I play single player games. I'm only posting this because the EA Help Department told me this is what I should do.
I am deeply upset with how I have been treated, and EA has made me feel unwelcome in their gaming community. All I wanted to do was get this error corrected so I can go back to enjoying the products I paid for.
Solved! Go to Solution.
June 2021
Hey @jinerator if our TOS team have denied your appeal then I'm sorry to say but there is nothing that we can do to change this on AHQ.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Darko
June 2021
Hey @jinerator if our TOS team have denied your appeal then I'm sorry to say but there is nothing that we can do to change this on AHQ.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Darko
June 2021
What can I do if the Terms of Service team is not doing proper investigations and are being unethical?
June 2021
June 2021
June 2021
Hey @jinerator, like yourself we CMs do get a lil time off each week. If you are posting and a CM is not responding it's worth talking a moment and giving them time to respond.
I can assure you that our TOS team fully investigates all appeals submitted. If they have denied your request then there is nothing that we can do to change this on AHQ.
As for copy and pasting the info, when it comes to TOS cases there is nothing that we can do to assist with them on AHQ. All we can do is direct you to the TOS team.
Darko
June 2021
June 2021
June 2021
Hey @jinerator I'm going to lock this thread as there is nothing more that we can do to assist you on AHQ.
If our TOS team have repeatedly denied your appeals then I'm sorry to say but there is no team who can assist you in changing this.
Please do not create further thread's for this issue.
Darko