Apex lost purchases but not stats

[siulai1990]

Why did I lose all my skins and everything when unlinking an account but my stats are still there? If I have to start over okay whatever start fresh, not here you can't keep anything you've paid for so it's like you've never played but here keep the stats like you've played before?

[EA_Illium · Accepted solution]

@siulai1990 We have a help article here, that helps explain how to unlink a platform and the risk tied to it. If you still have questions, or your running into an issue I would recommend reaching out to an advisor for further assistance. 

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
• Twitter - Select the message icon to get assistance   
• Facebook - You can select the 'send message' option on the accounts home page    

[EA_Illium · Accepted solution]

@siulai1990 We have a help article here, that helps explain how to unlink a platform and the risk tied to it. If you still have questions, or your running into an issue I would recommend reaching out to an advisor for further assistance. 

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
• Twitter - Select the message icon to get assistance   
• Facebook - You can select the 'send message' option on the accounts home page