Re: Apex Update Preventing Matching (PS4)

by EA_Darko
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Apex Update Preventing Matching (PS4)

★★ Novice

Apex Legends Aftermarket Event update (PS4) is preventing me from matching. Been "searching" for almost 30minutes. Normally I'd be like: "meh, okay. I just won't play until they fix this". But I just dropped $80 on the coin to participate in the skins and stuff... it's just super disappointing.

 

I'm guessing there's no way of refunding that though since it's through the PlayStation store. It's like a big ol' "UGH" because I was like "should I? I should. This is how I support Respawn" but.... FML right? 

 

Is anyone else not able to match since the update? 

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Accepted Solution

Re: Apex Update Preventing Matching (PS4)

Community Manager

Hey @LogFogfull if you continue to see this issue then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

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Re: Apex Update Preventing Matching (PS4)

Community Manager

Hey @LogFogfull if you continue to see this issue then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

Darko.png
Message 2 of 2 (296 Views)