Apex Legends refusing to download properly

by Joshstylegaming
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Apex Legends refusing to download properly

★★★ Newbie

Despite being on a wired connection with good internet speeds (1.5Gbps symmetrical)  Apex legends refuses to download properly, the game will start downloading, then after a few minutes drop to 0b/sec then stay there, It can somewhat resume if I pause and restart the download, but doing so puts me in the game with broken/missing textures. I've tried everything other than a complete reinstall of the game. IS there any possible remedy for this? Is something wring with Origin or is it something internet related?

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Accepted Solution

Re: Apex Legends refusing to download properly

Community Manager

Hey @Joshstylegaming, can you ensure that you are running Origin as administrator and that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

 

The ports to open are:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

 

Darko

 

Darko.png

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Re: Apex Legends refusing to download properly

Community Manager

Hey @Joshstylegaming, can you ensure that you are running Origin as administrator and that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

 

The ports to open are:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

 

Darko

 

Darko.png
Message 2 of 2 (322 Views)