An error occurred. Please try again later. [ref. #vault-entitlement-failed]

[Latharn82]

When I try and install newer games like fifa 18 or burnout I get this message but I can install, sundered with no problems?
My origin access is set to expire in 9 days (I may or may not renew). However surely as my account is still paid up for now, I should not be prohibited from installing certain games? 

[EA_Darko]

@Latharn82 Sorry to hear that you are having issues. Can you clear your origin cache and then try again: 

• Completely log out and close down Origin
• Hold down the Windows key and R
• Type in "%ProgramData%" (without quotes) and click OK
• Now open the Origin folder.
• Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
• Hold down the Windows key and R
• Type in "%AppData%" (without quotes) and click OK
• This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
• Click on the word "AppData" at the top of your window
• Open the Local folder here
• Delete the Origin folder listed here
• Restart your PC and log back into Origin

Let me know how you get on.

[EA_Darko]

Let me know how you get on.

[Latharn82]

Hi there Darko I tried that and sadly nothing has changed. 
The strangest part is that it seems to be the newest games, burnout, fifa 18 as example. I can install other games and play no problem.
Any other ideas
Thanks

[EA_Darko]

@Latharn82 Is this an issue with games through Origin Access or games you have purchased? 

[EA_Darko]

@Latharn82 Is this an issue with games through Origin Access or games you have purchased? 

[Latharn82]

Origin access. 
Effectively all older titles seem to work, I am playing NFS and ME: Andromeda no problem. I cannot add fifa 18 or Burnout to my library. 

[EA_Darko]

@Latharn82 Can you check that your Origin Access membership is still active?

Best thing to do may be to speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat

[DCHorizon2]

it does not work for me

[ccraudiao]

I also have this problem, even trying to add the game to my library through the browser, the error appears

[ref. # vault-entitlement-failed] 

[mgag2872]

me too and sadly EA support is pretty useless as far as helping to find a fix for this issue.