January 2021 - last edited January 2021
Well,
I guess people are going to google the issue so here is the keyword:
"An EA Account can only be linked to one Amazon account in its lifetime."
"Linked Accounts Found"
Well long story short.
Right now if you want to claim Twitch Prime items you need to link your Amazon Prime Gaming account to EA one.
So you go to 'https://gaming.amazon.com/home', claim items if you got prime sub or a trial and link account after.
But it never tells you that that linking can be done only once.
So if you got 2+ more accounts and you do it wrong like linking the wrong account to EA one there is no way to unlink them without consequences.
If you try to unlink Prime from EA, it will tell you that.
- You can link Prime Account to another EA account only 6 months after.
- An EA account to unlink it from won't be able to be linked again. EVER.
Sadly you know this only after you do the linking to its kinda a trap that you're not aware of this.
A similar issue exists here but with Epic games.
I've talked to tech support via live chat for 5 hours already.
Right now I have ticket opened with 'no fix available' state.
They confirmed that there is an issue going on so I have to wait.
And confirmed that there are no limitations exist related to that 'lifetime' thing and "This can be unlinked and also linked from your end several time."
So while I'm waiting for a while to get it resolved, I'd like to see how many users got same issue like me.
Amazon support said they got no issues on their end and EA access is unlinked from the amazon account.
Solved! Go to Solution.
January 2021
Hey all, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko
January 2021
January 2021
Hey all, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko
January 2021 - last edited January 2021
How to put that... so I sound polite.
As you probably read my post (I hope you did) you can see I did that live chat session.
Meanwhile I'd like to point out that in some regions Live Chat support is not available and only phone call option exists so if user can't talk or deaf he will be simply denied of help I assume.
As speaking of 'who will be advice you further'.
How about that part of a chat transcript who is a 4th agent in a row on same case.
I'll quote a transcript:
As a commentary to that kind of a tech support let me quote Wikipedia.
AAA (video game industry)
AAA (pronounced and sometimes written Triple-A) is an informal classification used for video games produced and distributed by a mid-sized or major publisher, typically having higher development and marketing budgets.[1]
Electronic Arts (left) and Ubisoft Montreal are examples of AAA companies in the video game industry.
Sadly EA tech support somehow doesn't fit these budgets as I can see, considering the quality of a help I received so far from agents like Huidrom.
January 2021
Hey @ARZUMATA if you cannot use chat or phone then you can use email to speak with our support.
If our team has advised you that they cannot assist then I'm sorry to say that there is nothing that we can do on AHQ to change that.
We are unable to assist with any account-related issues on AHQ, as such all we can do is direct you to our live support for issues linked to an account.
Darko
January 2021
Sure thing. It's a support's area of responsibility and AHQ def can't and shouldn't handle it.
But as for 'you can use email to speak with our support.'
Well it's not quite right.
Here are two links:
This one followed by your advice:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Origin | PC | Manage my account | Can't log in
January 2021
Support options will be dependent on the issue you are having @ARZUMATA and it will always select the best option for you.
This is why email may not show up for you but live chat will.
There is nothing more that we can do on AHQ in relation to the issue you are seeing so I am going to go ahead and lock this thread.
Darko