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Activation code already used

by eldon99
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Activation code already used

★★★★ Newbie

Just got Madden 20. Trying to use code on my walmart receipt. Entered it and it says it was already used or entered wrong. Tried 3 times and it will not take it. What do I need to do?

Message 1 of 2 (58 Views)

Re: Activation code already used

@eldon99  I've moved your post to the Origin tech forum.

 

As Walmart is an authorized seller of EA games, it's responsible for providing you the product you paid for, which in this case is a working code.  Before doing anything else though, please make sure you're entering the code correctly—sometimes a zero can look like the letter o, and an i can look like a one, etc.

 

If you're sure you're entering the code correctly, it's best to contact EA customer support to confirm that the code isn't usable.  EA support may be able to help you if you provide your receipt—you can take a photo and upload it directly into a chat window.

 

https://help.ea.com/en/contact-us/

 

If the code isn't valid though, you'll need to contact Walmart to get this sorted out.  It would help to have the confirmation from EA that the code doesn't work.  Walmart should be able to replace it or give you a refund.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 2 (47 Views)