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Account was hacked a few months ago.

by shadow_lored
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Original Post

Accepted Solution

Account was hacked a few months ago.

★★★★ Novice

 Hello there. I am a long time bf fan and i love bf4.   I noiticed my account was hacked a few months ago and well ... they got me banned from most bf4 servers which sucks I looked for the source and had other streamers find out why i keep getting kicked by admin to discover i was kicked for multi hack. im not banned on official bf4 servers i don't think but i am for servers protected by bf4 DB  which most populated servers are thsoe servers. I was wondering if there is any thing that can be done to fix it? in my battle logs it shows me playing normal from months ago different maps all hardcore large conquest then there is a streak of the same map over and over again this was the hackers activity he loved siege of shanghai it seems.  Player id shadow_lored 

Message 1 of 10 (195 Views)

Accepted Solution

Re: Account was hacked a few months ago.

★ Pro

Hi @shadow_lored 

 

Sorry about that

 

Unfortunably we can't do nothing on the forum beacause it's only community help.

 

Contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If we have answer to your question pplease accept solution Standard smile.

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Message 2 of 10 (176 Views)

All Replies

Re: Account was hacked a few months ago.

★ Pro

Hi @shadow_lored 

 

Sorry about that

 

Unfortunably we can't do nothing on the forum beacause it's only community help.

 

Contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If we have answer to your question pplease accept solution Standard smile.

Message 2 of 10 (177 Views)

Re: Account was hacked a few months ago.

★★★★ Novice

Yeah and the staff of EA told me to post it upon the forums for there specialist to take a look into my case. Which is upsetting me i tried to appeal the ban on bf4db and they denied my appeal cause my account was used to cheat. no it was not used to cheat it was hacked and forced to cheat cause" i totally play on Russian servers and told people to use my account to hack on  -.-" [ sarcasm btw]

Message 3 of 10 (161 Views)

Re: Account was hacked a few months ago.

Community Manager

Sorry to hear that you were misinformed @shadow_lored but if there is a sanction on your account then you will need to speak to our Terms of Service team.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact usat the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 Darko

Message 4 of 10 (146 Views)

Re: Account was hacked a few months ago.

★★★★ Novice

its a bf4 db ban not an ofichal ea / origin ban. i dunno why they toled me to post it here on the forums but its w/e it seems like i have no options unless i rebuy bf4 on a new account. 

Message 5 of 10 (139 Views)

Re: Account was hacked a few months ago.

Community Manager

As I posted above @shadow_lored, if you want to appeal your ban then please speak with our ToS team using the steps posted above.


Darko

Message 6 of 10 (133 Views)

Re: Account was hacked a few months ago.

★★★★ Novice

The ban is not from ea though its the Private servers lol. unless your telling me your from bf4db.

Message 7 of 10 (118 Views)

Re: Account was hacked a few months ago.

Community Manager

Oh right @shadow_lored, in that case, if you are banned from a private server then there is nothing we can do to assist you. If you wish to appeal the ban you need to contact the server admin.


Darko

Message 8 of 10 (89 Views)

Re: Account was hacked a few months ago.

★★★★ Novice

Alreadu did that days ago as i said this original posting i was told to p;ut it up for the ea staf when i went through the help already XD this is old and ive come to terms with there is nothign i can do. 

Message 9 of 10 (73 Views)

Re: Account was hacked a few months ago.

Community Manager

If a private server has blocked you @shadow_lored then there is nothing EA can do to assist you.


Darko

Message 10 of 10 (69 Views)